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"My review of this company is a conundrum. The workers are dedicated, hard-working, and courteous individuals that produce excellent results. The project management/billing procedures were unprofessional and rustrating if not insulting. I found 4th Generation on Angie’s List and contacted them for an estimate to remove ivy from our residential property. Josh was scheduled (and was confirmed) to come out at 4:30pm on Thursday, but instead showed up at 2pm while I was at work. I had to explain over the phone the details of the project, and he was unable to provide me even a ballpark estimate. We did have a LOT of ivy, but this company specializes in ivy removal, so you would expect them to be able to provide at least a ballpark estimate. Hesitantly, I agreed to let them attack it for four hours ($800) and make a determination from there on how to proceed. After another call at the four hour mark, I agreed to let them finish the whole day Friday. The workers did a great, thorough job, and made a good dent in the ivy. Josh asked me if I could pay by check, and I provided him a check for the full $1800. Josh contacted me Saturday morning asking if they could come back that day and work on it some more; I agreed. They arrived on time and continued their great work. I asked Josh to pay by card on this job, but he would not allow me stating I had to pay by check. The workers on-site told me customers pay by card all the time and payment wasn’t even due immediately, but Josh told me I had to pay by check. Then, he told me I could pay by card on any following jobs?! How can you just make up rules on when certain payment methods are accepted? You either accept a form of payment or you don’t. I just bit my tongue and wrote him another check for $1400. Josh contacted me again Monday morning asking if they could come back out and work more on it. I asked him to provide me an estimate of time remaining since I was already in for $3200; he agreed to call me at 10am when he arrived on site and with 4 men. At 2:30pm, he finally calls me and says they’ve had 5 guys working on it for 4 hours and need 2 more hours to finish. Frustrated, I asked him why he added another man to the job without asking and why he did not call at 10am as promised. His reply to adding 5th man - “it’s just another few hundred dollars”. Seriously? You can’t just change our agreement without checking and then have the audacity to tell me it’s just a few hundred dollars extra out of my wallet. Again, I bit my tongue and told him to just finish the job. I just attributed it to Josh being young and I thought maybe he doesn’t have a great deal of experience yet; overall he was pleasant to talk to and friendly, but I did not appreciate the way he handled things. Later, Josh texted me asking to contact Kathy to submit card payment, which I planned to do the next day during business hours. The next morning, Josh and/or Kathy call, text, and voicemail me no less than 5 times between 8am and noon, while I’m in meetings at work, trying to get me to submit payment for work that was completed 18 hours ago. They acted worse than a collection agency with the unnecessary, borderline harassing phone calls in such rapid succession. I had to step out of my meeting to let Josh know I would call Kathy on my lunch break. Of course, when I call Kathy, she’s not in the office nor able to take my payment. Josh then asks me for my name and email so they can invoice me. Why couldn’t they just act like a normal company and do that the first time, or second time, or third time? Ironically, the online invoice clearly accepts card payments and shows they have a Net 30 day payment policy (meaning you have up to 30 days to pay for provided services without penalty/interest). So why in the world is Josh blowing up my phone less than 4 hours into the work day after service completed? And why could they not invoice me for previous work? The whole thing was quite unprofessional and the way they treated me from a customer service perspective after spending $4700 in four days, makes me not want to deal with them again. That is a shame, because the workers are fantastic (and have better customer service skills than management). There are a lot of great reviews for this company, and I wish I could have been another, but the lack of following an agreement, not following their own payment policies, and acting crazy like a collection agency when I’ve done nothing but pay them immediately for thousands of dollars worth of work (and even bought the workers lunch one day) ruined it. Maybe you’ll have better luck if you choose them; maybe I just am an anomaly. Five stars for the workers; 2 stars for management."

"Axtraction did a wonderful job removing our trees. The customer service was great and our neighbors ended up using them for tree removal as well."

"Excellent. Jay showed up early, which gave me an opportunity to clarify what i actually needed to have done. Then the crew followed shortly thereafter, on time I might add. Brief discussion and left them to do the work, advising them that I would be back at 10:20 from an appointment. When I got back work was done and cleanup had been completed. Exactly what I asked for."

"Poor communication"

"They removed 8 trees and ground stumps all the same day. Easy to work with and schedule work. Christian and the team were great and would hire them again."

"Timely response and quick to get the job done. No complaints."

"The gentlemen that came to provide the estimate was polite and thoroughly explained the process in a understanding manner. Customer service was excellent in every contact with this company."

"They were timely and did a great job. They even trimmed up a tree next to the road I hadn’t originally included in my request (but with my permission). They cleaned up nicely. It was a great job."

"No response. 2 messages through Angie's List sent over 2.5 weeks no response"