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"Fast response and clear communication throughout the process."

"Terry was the absolute worst contractor I've ever dealt with in my entire life. Personally having extensive construction background, I had initially hired Terry because he seemed to be knowledgeable in the proposed work and was very fast in responding to all my inquiries when compared to other potential contractors (most never ever responded to me). My job consisted of over 3500 sqft of concrete work both in both the front and backyard, a 40 ft retaining wall, 2000 sqft of artificial grass and landscape rocks in the front.  Needless to say, the honeymoon was over after the second week of the job (it was a two month project). Throughout the project, Terry would get mad at me when I would question procedures that were done for my project. I would always create my sentences as questions whereas he took them as "orders". He would respond back aggressively "Why are you telling me how to do my job?" Huh? I'm paying you lots of money to have this done to my satisfaction. All my questions had some merit. It was getting bad with his attitude that he would start asking me "Why are you always home?" Hello! It's COVID and Iwork from home now.  The straw that finally broke the camel's back was when I questioned the obvious awful seam work on the artificial grass installation he was performing (he was using a *scissor* to cut the seams LOL) where there were ½” inch gaps and overlaps along the entire seam where two of the turfs connected. He  got so mad at me for asking if he was going the leave the seams that way and he responded by physically threatening me as well as putting a lien on my house and coming back to tear down everything he had done. Itgot to the point where we had to call the police to personally escort Terry(and his equipment) off my property. We are currently pursuing legal actions against him. I usually write reviews for work well done, but in this case this was the absolute other extreme. I just want to make sure that "future" customers do not experience the same bad experience as what I've gone through.  Terry may sound like a nice guy when interacting with him in the beginning (after all he is trying tow in your business), but the Mr. Hyde side will show up if you start asking questions. Don’t believe anything this wolf in sheep’s clothing says (or what he posts on his website or social media accounts)…..  I predict more negative reviews will follow……"

"Great crew, happy and on site owner. I would definitely hire again."