Get matched with top generator repair pros in Isle Of Palms, SC

"Not well overall. Electricians seemed technically quite capable, but had to have them back after initial work because 2 circuits were not working (but which they did correct). A few weeks later on the first occurrence of a Dominion Energy power failure, the Generac generator did not kick in -- upon checking it myself, I found that it had been left in the OFF state by their service men on the second visit to repair the two non-working circuits. They did not return my phone call on this matter, but rather sent me two days later an "Appointment Reminder" e-mail without having contacted me to have made the appointment in the first place. I called them and expressed my displeasure, but agreed to the "scheduled" appointment that afternoon between 2pm and 4pm. In the meantime, I ran some errands and came home to discover that a power failure had occurred while I was out -- and that again the Generac generator had not kicked in. I waited all afternoon for their service person to arrive, but they never showed up. At 4:30 pm, I called them and learned that they had sent out a service man during the time I had been gone (without my knowledge or approval) and that they had never bothered to let me know that no one would be coming during the 2pm to 4pm scheduled appointment. Obviously, they do not consider treating a customer with any courtesy. I asked to have the service man who had come while I was not at home to phone me, especially to explain whether or not he had cause that particular power failure; no one ever returned my call. I was also displeased there was no paperwork done following any of their three service calls. I wrote a letter describing all this to Charleston Electric's management. I have had no response from this company's management. This shows me that the discourtesy shown me really originates from the company's management. Since it was not clear to me that the Generac generator was in working order following the third service call done while I was out (after all, there had been an unexplained power failure), I hired someone from another company to come and check it out. I give them a C overall only because their technicians do seem quite capable. I believe the company is just poorly managed."

"Josh was fantastic and so very responsive to my texts. He took the time to explain what he was doing and why, he offered vital suggestions to keep things in order, and was fast, on time, and affordable. I would strongly recommend him for anything on your home repair list."

"Felix came out the same day we contacted him. Repair was done quickly and correctly. Would use them again!"

"Principle Electric got the job done right and efficiently. Their customer service was professional, courteous and problem solving skills were outstanding. I thought I had an outlet problem. Principe Electric was extremely knowledgeable and solved the situation quickly."

"It went well (as it always does). As a Realtor, I exclusively use Stan from Powerful Electrical for all my jobs (personally and for clients). The quality of his work and the timeliness in completing the job make Stan the best choice. I highly recommend him."

"Greg Bohrer was professional and courteous. He was knowledgeable and explained what was wrong and what he needed to do to make the repairs before he actually made them. After completing the repairs he went back and tested him to make sure everything worked well as it should be."

"They contacted me as soon as I requested a quote and kept me informed throughout the entire repair. Very professional and would highly recommend."

"Jordan was very knowledgeable and helpful. I will be using them for future installations."

"They contacted us right away and came on time the next morning! They were very professional and friendly. I would recommend them and will call them again when we need a job completed!"

"They attempted to replace a part in the water heater and when it did not solve the problem, they immediately diagnosed that our water heater needed to be replaced at a cost of $2,100 as the old one was "dead". Once they replaced our system with a brand new one, the problem persisted. At that time they recommended that the plumbing connected to the water heater needed to be replaced as they were old. Once they did that, the system started working. The above process proved to us that the original diagnosis was not accurate and that our existing water heater was not the problem to begin with as their new one also did not produce hot water until the pipes was fixed and we could've fixed the problem with a couple of hundreds of dollars of fixing the plumbing rather than a $2,100 unnecessary expense of changing the system. I asked them to take our old water heater and clean it up and bring it back for installation in a different location in our house. They kept our old system for over a month but never did any work on it and when I called and left a message for the owner of the business to get an update on the status of our repair, my calls would not be returned until I left a message that I would dispute my credit card payment of $2,100 if I did not get a return call with a status on the return of our old water heater; at which time the owner called back immediately and started yelling and screaming and accusing me of being the rudest person he had dealt with. I reminded him to think about his comment as he was the one who was not returning customers calls and that he was screaming at a customer and invited him to think as to who was the rude person. I asked him to return our heater which he did the following Monday and left it at our backdoor. I recommend you always get a second opinion on their recommendations before you award them a job."