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"Fair. PRO- the company did reduce some of the overall cost, ad most of the final work looked good. CON-The first technician clearly didn't know what he was doing, and made a terrible mess - plaster on wall, cabinets, sink, stairs -despite me personally covering everything in plastic sheeting ahead of time. I had to hand-scrub the joint compound off the hardwood flooring, cabinets and tile grout up and down the stairs. He was nice, but very inexperienced. We had to complain and insist that a different tech be sent out. The second tech was considerably better, and had to redo almost all of what the first guy tried to do. Even then there were problems - holes for cover plates were cut incorrectly and in the wrong location despite my measuring and clearly marking the locations; there was a lot of plaster dust in the floor tile grout because the 2nd tech never used the plastic sheeting to cover the work area, and I had to recut some holes for other fittings myself."

"Everything was perfect! Tony gave great advice before to help make the best decision. He was willing and able to start working early because it was an emergency and the job was perfectly done."

"Four-day job, exceptional craftsmanship, attention to detail. Vince works on one job at a time, as opposed to others in the business who work on multiple projects. Mark (plumbing) has worked with Vince for 20 years. Andy (assistant) has worked with him for two years. There are no subs. And honestly, there is no substitution for work done right."

"Marco and team were the incredible to work with. Replied quickly with a quote, scheduled quickly. He was here early and did an amazing job. 10/10 recommend!"

"The communication leading up to the appointment was great, they texted and used the Angie's list messaging as necessary. They checked in and confirmed date/time before the appointment. Day of the tech was on time, very polite and professional and did a great job. No seams visible, looks fantastic."

"Gary did a thorough of replacing my dead sump pump and removing the back-up sump pump, also dead. He had to reconfigure the discharge pipe since there is no longer the back-up. There was an added charge of $20 for the additional parts, but no added charge for the labor involved. He even examined the third sump pump in the well at the other end of the basement. He pointed out that one was dead too. After watching him replace the main sump pump one, I feel confident enough to replace this one by myself. I would have given Handyman Pros a excellent rating for professionalism, but they did not inform Gary of the amount of water collected near the sump pump. Boots were necessary, but he only had gym shoes. I laid some spare boards that were available to keep his feet dry. Beware: Handyman Pros does not provide sump pumps. They only install what you secure on your own."

"They did an amazing job! U"

"Excellent service and did a fantastic job fixing the countertop seam"

"First of all, we are happy with the finished product of our master bathroom and walk-in closet. We are NOT happy with the owner of this business and his handling of our project. Jeff took time to design our space over several meetings. He promised that he would be available to choose tile/granite/light fixtures/plumbing fixtures whenever we needed him. Timeline was discussed with a 6 week from contract start and a project time of 3 weeks. Permit submission was done by myself with plans drawn by Jeff. We failed the permit process with 14 items that were not addressed due to insufficient drawings. Additional time/effort was required by Jeff and us to meet the requirements to meet code, which pushed our project back several weeks. We also paid more for the project due to Jeff needing to insure his workers for our village (a cost he should have known upfront). With new drawings, we re-submitted and were approved for work to begin. I can't say enough about the FANTASTIC workers that Jeff has on his team. They were courteous and did excellent work and even suggested design modifications that made sense. One of our first tasks was to pick out a granite surface. Jeff gave us the name of a granite place and that he'd meet us there. He NEVER showed. We picked granite on our own that day. We ordered tile - on our own. We chose lighting, plumbing, fixtures, and paint colors - on our own. The next time and ONLY time we saw Jeff for the duration of the project was when he delivered the vanity and asked for money (same visit). The total project ended up taking over three months to complete. Due to various project modifications/additions, we had no idea what our final invoice would be. We waited and waited for some type of final figure. 8 months after the project was completed we finally received a remaining balance invoice for over $11,000. We were shocked to receive this invoice so far after the project was completed. Jeff explained that COVID and not having an office manager were reasons behind us not getting an invoice before then and that we fell between the cracks. While we don't argue the price, we did not appreciate the length of time it took him to get the job done, nor the amount of time before we received a final invoice. When we offered to pay $2,000 each month for the next six months we were sent a very threatening email offering us three options for payment in full NOW. Suddenly this money is due NOW when he has carried this receivable for 8 months already? We will NEVER recommend Artistic Kitchen Concepts (Jeff) to anyone in the future. His involvement in the project started out well, but dropped off to the point where we never saw him, had no further input from him, and didn't receive an invoice until 8 months after the project was completed."