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"Yes they did great job for us"

"Heartland Foundations are very professional and did an outstanding job on my deck and concrete pad.  I thought the price was very fair and they addressed any concerns I had about other jobs I was doing around my house.  They were very clean, they were on time, and communicated with me about all the details.  They went the extra mile to make a very sturdy deck for my price point.  The city inspector thought they did an excellent job on the deck.  I don't want to give too good of a review because I'm going to use them in the future and I don't want their schedule to be too busy.    <br /> Thanks for the great work! <br />"

"They did an excellent job. They finished the job sooner than I expected. incredibly impressed with them. Very professional."

"Wasn't sure what to put for a rating. After a couple calls back and forth we agreed for them to come out to do an estimate while I was at work. that was over a week ago and I haven't heard back. I'm sure their work is good and they were nice on the phone. Don't pass them by because of my rating but understand that, for me, I fell through the cracks."

"Incredible! Emilio and his crew were skilled and efficient. They did an excellent job taking care to minimally damage surrounding lawn and landscaping and the patio, driveway, and shed pad poured all look amazing!"

"They told me it will start in a week or two."

"Juan and his crew did a outstanding job with the concrete work I had done. He was able to get the job done 3 days early too. I would definitely recommend him for any concrete work. <br />"

"The folks from Vincent Painting arrived and provided free estimate and allowed me to schedule the painting very easily. The folks from Vincent painting power washed my exterior and provided excellent painting customer service."

"Once the contract was signed, communication from the project leader (same person that finalized the contract for the company) was dismal; so much that we had to do a significant amount of follow-up to insure the work being done represented what we had contracted the company to do. Examples: <br /> <ol> <li>The team was supposed to be onsite Monday morning. It had rained overnight and the start date was moved to Tuesday, but no one called to inform us the start date was moved until 2:00 PM on Monday - after I made two calls inquiring about the status. If teams are not out working then someone should be able to contact the customers and let them know.</li> <li>When the team arrived Tuesday morning, the project leader appeared to be reviewing with the 2-man team what needed to be done and then he left. He knew I worked from home, but made no attempt to talk with me about "the plan" for the day. I introduced myself to the two workers and asked the foreman if the project leader indicated what they were to do with the existing brick edging. He said "no". (I knew this to be the case b/c the project leader was supposed to check with me that morning.) I let the foreman know and the team kindly stacked the bricks elsewhere on the property.</li> <li>After the initial wall and edging were installed around the mature trees, I noticed the team was putting the river rock back into the bed. I approached the foreman and asked if the project leader told him that the landscape fabric around the trees was supposed to be replaced. The answer was "no". I suggested he discuss this with the project leader because I didn't want them to have to rework what they were doing. A few minutes thereafter the project leader arrived and confirmed this with the team.</li> <li>The project leader agreed to meet with us at the end of the first day of work. When his plans changed, he sent an email instead of calling. We left a voice mail on his cell phone expressing our disappointment that he let us know this by email instead of calling and that we wanted a call back. We also left a message at the office for the president and a vice president stating we wanted someone else to meet with if the project leader could not meet with us that evening. Shortly afterward, the project leader called and said he would meet with us.</li> <li>Toward the end of the first day, we felt that the results were not meeting our expectations as discussed with the project lead when finalizing the contract (i.e., the wall was supposed to go across the front and around each front corner and stop at or just past the front trees, there was significant spacing between the stones). As part of the meeting at the end of the first day, the project manager agreed to have these items addressed. The next day when the team was re-working the wall, I noticed that there was still significant spacing between the stones and asked the foreman whether the project leader talked to him about tightening up the space between the stones. He said "No".</li> <li>During a meeting with the project leader, he acknowledged that all the stone from the company's yard had been brought to the worksite and that he probably under-estimated the amount needed. He was going to contact a supplier the next day to see if they had more of the stone. That day came and went with no contact from the project leader, team or company about the additional stone. On Thursday morning, I called the project lead to inquire what the plan was for moving forward and learned that he had a family emergency the day before. He did, however, send someone else to the supplier's location and that he was going to have to make a trip there himself. I am sympathetic to the family emergency. Life happens! But here is another opportunity where someone else could have and should have made a call to the customer to communicate the status of the efforts.</li> <li>When the team completed the work, no one let us know they were done. The team left and the project leader never contacted us to confirm the job was completed nor inquire whether we had questions/concerns or were satisfied.</li> </ol> <br /> Additional points: <br /> <ul> <li> The project was estimated to take one day with three employees; it took 3.5 days over one week.</li> <li> Prior to the final day the team worked on our property, I verbally discussed with the project leader that all debris would be cleaned-up from the property (as stated in the contract). However, after they left the property and for the next few days, I spent approximately 1-2 hours picking up debris and river rock throughout the front yard.</li> </ul> <br /> Summary: <br /> All the company's employees were polite, respectful and professional. When the team had to change directions due to a lack of information/communication, they did it. At one point they broke a saw blade trying to shape the stones so that spacing was not an issue. They yard team worked hard. The final product was good/acceptable, and we are generally pleased with the results. However, it took an insane amount of time, effort, and follow-up on our part. <br /> <br /> I took the opportunity to speak with the company president and share the positive and negative experiences. He was very receptive to my comments and apologetic for the frustrations we experienced. He said he would review my feedback with the team so they could improve their customer service. Later, he provided a $250.00 credit to the final balance owed on the project."

"The experience was great.  It took one day.  There was minimal mess.  No heavy equipment involved.  We had this done in May and I waited over the summer to write a review.  So far things look great.  No signs of any settling or cracking issues.  Many friends have remarked how great this looks and some have had it done in our area as well. <br />"