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"They did a great job"

"I hired Sergio s Construction through Angi for an urgent front door replacement after my original door was broken by a 911 emergency entrance( I am a tenant). The door could not close or lock, so immediate repair was necessary for safety reasons. Sergio stated that he was certified, insured, and had over 20 years of experience, and that he worked with Home Depot. We communicated primarily by text regarding scope, timing, and price. I clearly requested that the replacement door be the same as the original, which was a fire-rated door. After inspecting the door, he quoted $1,700, which we negotiated to $1,500 without painting and partially cash payment. I repeatedly requested a written estimate, invoice, and receipt, but he said his software was not working and promised to provide them later. I paid $400 by credit card in advance for materials, but he did not provide a receipt or proof of purchase. The next day, he installed the door and adjusted the frame. However: The peephole was placed in a different location than the original An extra lock was not installed When I requested corrections, he became annoyed and insisted these were minor issues and refused to fix them. He finally agreed to fix the extra lock the next day. He sent a text stating there was a 1-year warranty, but still did not correct the peephole issue. Before paying the remaining balance, I again requested an invoice and receipt. He became aggressive, angry, and pressured me to pay immediately. As a single mother with children and an elderly parent at home, I felt intimidated and paid the remaining $1,100 in cash to avoid escalation. After full payment: He continued to refuse to provide an invoice or receipt He yelled during phone calls, postponed repeatedly, and eventually blocked me I received no documentation at all Because my landlord required information about the door, I hired another contractor to inspect the work. The contractor confirmed that the installed door is NOT fire-rated, even though the original door was fire-rated. This is a serious safety and code compliance issue. I am now unable to provide my landlord with any documentation because Sergio s Construction refuses all communication. Due to the safety concerns, misrepresentation, lack of documentation, and intimidation, I am requesting a refund. I do not feel safe allowing this contractor back onto the property."

"The landscape designer was creative and knowledgeable. They took the time to understand my needs and preferences, and the end result was a beautiful and functional outdoor space."