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"The workmanship was very professional and cleaned up afterwards. Wouldn't even know they were here. Billy did an excellent job with the removal and instillation of a new hot water heater. Brought the instillation up to code by adding a drip pan and expansion tank. I have them coming back to replace valves for washing machine and installing shutoff valves."

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."

"I will start by saying that every single person who worked on our bathroom, from the team that did the demo to the people who did finishing touches, was so nice and kept everything as clean as they possibly could. You hear horror stories about renovations and this is definitely not that but I will say I do not believe I got what I paid well above average for - less stress and more attention to detail. I thought having a designer and a project manager would make the whole process less stressful. Even with the significant sum I paid for the designer, things were overlooked and decisions ended up being made on the fly, without consulting me. The big ones were 1) installing a custom shelf that was significantly too small for the space and filling the large gap with caulk instead of just admitting the measurements were off and they needed to order a new shelf. They did ultimately replace and reinstall the shelf at my request. After months of waiting for the new shelf to be installed, there is still a big gap but it’s in the back and I just want to this to be over so I’m not asking for it to be fixed. 2) The spacing of the tiles in one area of the bathroom required some problem solving because they didn’t fit evenly along the wall. The way it was done initially looked sloppy. They were willing to redo it but this required me to purchase more materials. I wish I had been consulted before they were installed. Within 2 months of installation, the grout in our shower cracked. When they came to replace the shelf that they installed even though it was too small, they agreed to fix the grout in the shower. When we got home, we realized the spots where the grout was touched up were done with a totally different grout - one that is not seen anywhere else in our bathroom. This was definitely an odd choice/oversight but mistakes happen… but then when we told the project manager this happened and it needed to be fixed, he told us that the guy just used the grout we gave him! First of all, we did not give this man any grout. Second of all, we are not the professionals here so if this man saw that the grout he thought he was supposed to be using was a completely different color (definitely not mistakable for the grout in our shower) why would he, a professional, not come to us and ask us to confirm that we actually wanted him to use that grout? While the lack of attention to detail and the poor planning bothered me throughout the process, this refusal to take accountability and instinct to blame us for something that we should not and could not be responsible for is what pushed me to leave this review. Lastly, the grout on the walls is a different color than the floor but some of the wall grout color got on the floor in the areas where the floor and wall meet. I thought this would be resolved by the cleaners if they scrubbed it hard enough but they just left and it’s still there. The cleaners also only cleaned the bathroom, not the two connecting bedrooms that were also coated in dust throughout this process like I would have expected."

"Pete Russo Plumbing is one of the best, if not THE BEST, plumbing companies in the area. I recently had the need for a plumber, and on the recommendation of a couple of neighbors, called Russo. I could not have been happier that I did! Todd, the gentleman who answered my call and scheduled my service, is a true professional. He answered my questions, quoted a price, etc. in a truly professional manner. Alec, the plumber who performed the work at my home, is an amazing plumber. Not only is he a skilled technician, he is intelligent and resourceful when seeking solutions to any problems which might arise along the way. If you are in need of a plumber, and don't know who to call, contact Russo. You will be glad you did."

"I cannot say enough about Sam and his team. They made our dream house a reality. They truly care about and take pride in the work they do. Communication was excellent from everyone on the team. Our project was done on time and on budget. We are so thankful to have found Nelson General Contractor and would highly recommend"

"We could not be happier with choosing Unique Indoor Comfort for our new HVAC system. We found this company by being referred by a client of my husbands. The original duct work in our house was extremely undersized, over working our unit and not creating good airflow to reach the third floor of our town home. Reni came out to our home, and took the time to explain to me options with Unique to really make our new HVAC unit/system efficient and comfortable temperatures in our house. I really appreciated his kindness and patience with me with all my questions. Unique was able to get us scheduled within a week or finalizing the contract, just in time in end of April when the first heat wave hit. It has been almost two months now since Henry and Matt installed our new HVAC system (they both were friendly and did an excellent job) and we are truly enjoying it. With a new baby in the house, it is a relief to have this new unit and ability to cool down our house quickly and efficiently. I know it is a lot interviewing and getting quotes from different HVAC companies - it is a big investment. This company truly stood out for us and were able to work with our budget and our needs for our home. They were the only company who proposed how we could add an additional vent to allow more airflow, and to redo the duct work to the proper sizing for our house and up to code. We are very grateful and HIGHLY recommend Unique. Thank you Reni, Matt and Henry again!"

"I recently had the pleasure of working with M&K Renovations to transform my basement into a home theater and bar, and I couldn't be happier with the results. From the first consultation to the final touches, the entire process was seamless and efficient. I would like to start by recognizing Nick on the sales team for his exceptional service. Right from the initial meeting, Nick displayed a deep understanding of my vision for the basement transformation. He took the time to listen to my ideas and provided valuable insights and suggestions to enhance the project. His expertise and attention to detail truly helped bring my vision to life. Not top mention, the proposal was clear, concise and transparent, all which I value when it comes time to sign a contract. Once the project was underway, Chris, the project manager, took the reins and ensured everything ran smoothly. Chris's exceptional project management skills were evident throughout the entire process. He was always available to address any concerns or questions I had, and he consistently communicated updates on the progress. His meticulous planning and organization ensured that the project was completed within the agreed-upon timeframe. I wholeheartedly recommend M&K Renovations to anyone looking to undertake a home improvement project. Their exceptional team will ensure an extraordinary experience from start to finish. Whether it's a basement renovation or any other residential project, this company's commitment to excellence and customer satisfaction sets them apart."

"I recently had my interior house painted by Neighbor Construction and Remodeling, and they did an excellent job! The work was high quality, the team was professional, and the price was very affordable. I’m really happy with the results and highly recommend them!"

"Bad Experience. Bait and Switched us. Told us the no more than cost of our removal verbally and then said he needed $4k to do the design with us and get final firm contract after that. I told him I was skeptical giving him $4k and then have him come back with contract stating it would cost a big percent more. He assured me “he is not that kind of guy”. Then after the design and a smaller scope he wanted to charge us 30% more. Took our money and we now have to start over with a new contractor."

"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."