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"Pro was excellent"

"Sales pitch and ideas were great. Service was not. The company required a 60% down payment and then it took a month longer than I was told it would be to start my project, and that was after several phone calls and emails trying to get information. The company had almost two months to correctly order my materials. On the morning of installation, three Spanish-speaking men showed up at my house, (I don't speak Spanish), that evidently had no knowledge of the subject of my project, because one seemed to be trying to communicate with me about the pool cage area. My project was the porch and sidewalk. Thank goodness that I took the day off from work! One worker called the project manager, which gave me the opportunity to speak with him to learn that he was tied up in traffic and arrived some 1 1/2 hours later without the pavers. After going over my contract regarding materials, he left and returned about 2 1/2 hours later without the correct pavers that I contracted for and no polymeric sand, for which I paid extra. I then received a phone call from Peter, the owner, who told me that if I wanted the pavers that I ordered it would be another five or six weeks! I felt that I had no choice but to settle, because by now my porch and sidewalk are torn up from being prepped for the pavers. The pavers were installed and I was told that someone would come to install the polymeric sand the next day. I tried to contact, Peter, the owner, because no one showed up all day - no response. When I arrived home at 4:00 pm, a man had just arrived and indeed installed the sand and sealed the pavers. Throughout the installation process I was getting very sick. The owner wasted no time calling me the next day for the remaining payment. When I told him that I was in bed with pneumonia and that I would see that it was taken care of the next day, he pressured me to put a check under the mat anyway, after giving me a $160.00 discount for not providing the pavers that I contracted for, and offered to bring me chicken soup! I was not happy. A few days later I learned that two of my sprinkler heads had been covered up, and had to be repaired. Their contract allowed for the company to add charges to my bill for such things when they have to replace something not specifically listed in the contract, but I received no response from the owner, when I sent him an email about my project and my added expenses because of their errors. I realize that my project was evidently a small and unimportant one, but I also know that the markup is typically much higher on a small project. Irregardless, a contract is a contract and your company definitely did not meet my expectations. I treat my customers big or small with honestly, integrity and respect, and expected the same from this company - didn't happen. I have waited several months to post this review, because I was hoping to hear something of an acceptable explanation from the owner after sending him an email that included review information and more, but did not."

"We hired American Pavers to replace the flower bed around our pool area with pavers. Junior and his helper were very professional, knowledgeable, extremely polite and did an excellent job. Hiago, the owner, was quick with the estimate, professional, knowledgeable, very honest about not being the lowest price but the level of customer service and warranty convinced us American Pavers was the way to go! He worked with our timetable, was on-site to ensure everything was going as planned and to our satisfaction. This company is about customer service and they excel at it! I would recommend them to anyone needing paver work."

"Alberto did a superb job of designing and installing a paver walkway. He kept me informed by text at every step of the job. I could not be more pleased with the result. It is beautiful."

"Professional, punctual and knowledgeable. You won’t be sorry having Creative Outdoor Solutions complete your project. We are so happy with our pavers on our lanai, driveway and the addition of our new circular driveway. A+++¥¥"

"The company charged $4000 for a pop-up drainage system to prevent flooding in my stand-alone backyard office. When heavy rain came, it was apparent that the system in place was not working, and despite multiple emails, no one responded for six months. When they did, they sent workers out to do the same job that was already done. They also told me that the system in place would not work and should never have been placed and in the end, recommended I hire an irrigation company, stating that they are not an irrigation company and, when asked about a partial refund since the system placed did not work, they refused. In short, I cannot recommend this company. Poor work, poor customer service."

"Cragi, with MCC, was polite and professional. He provided insightful and excellent recommendations to address my drainage issues. High quality and quick work. Will use again."

"Showed up on time and completed the work as requested. Looks good with no extra cost. Very professional, polite and respectful."

"Top Notch Grading did an outstanding job from start to finish. On time, thorough and neat. I love this company and recommend them whenever I can. They have performed quality work time and time again."