
Serving Lancaster, NY and surrounding areas
In business since 1985
Free estimates
Emergency services offered
"Due to a rapid thawing, our home's sump pump started to fail and couldn't pump water faster than it was coming in from the drain tile. I came home from work to find a huge puddle of water in the area where the pump was situated, about 1/2" deep. The pump itself was working, but barely. After spending an hour bucketing water out of the pump well, I gave Frank's Basement Systems a call at around 7:45pm. One of their guys, Shane, was at my house within 20 minutes. He did a perimeter check outside the house and confirmed water was being pumped out, but the flow was minimal. He disconnected the pump from the piping, pulled it out, and I got a view of how corroded the old pump was, and it was chock full of debris and rocks. He cleaned the rocks from the pump and reinstalled to see if that would help the situation - it didn't. By this point, I was fully prepared to invest in a new pump, and he kindly provided me with the inventory he had available. Upon deciding which pump to go with, he went to his truck, drew up the paperwork that I signed, and he was able to install the new pump within half an hour. In addition to the pump, he redid the piping exiting the house and added a quiet check valve. Finally, he provided me with an estimate for a backup pump, at my request. Besides the great and thorough work, Shane was friendly, kind and honest. He did his due diligence in first attempting to repair the old sump before advising installation of a new model. He wore plastic booties over his shoes, wore a face mask the entire time and maintained proper social distancing. I've worked with Frank's at my previous house and am glad to have worked with them on the sump for my current house. I hope I won't need any work in the near future, but if I do, I'll continue to go with Frank's."

















