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"Good job I would call them again"

"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"They worked a very long day so that we would not be without power/water etc overnight. Very professional team"

"On time and fair price"

"They are outstanding!"

"Jerry was very communicative and explained everything very clearly. He arrived on time, completed the work quickly, and was affordable. Overall we are very happy with his service!"

"I hired George to sell the contents of my aunts estate because he was the most professional and knowledgeable of all the the estate sale companies and numerous dealers who I interviewed, . My aunt's estate had many quality antiques, jewelry, and household furnishing and I wanted the right company that would know what these items were worth and would have the following to get good prices. In the course of my research I found that George had been in the estate sale & antiques auction business for over 30 years and came highly recommended on many levels. He was written up in the Boston Globe antique section on many occasions and the national antiques paper "the arts and antiques weekly". I felt, at this point with such a wide experence in selling fine antiques and household items George would be the right estate company. He came to my aunt’s estate and went threw everything and found items that I thought were junk and I had planed to through away. Thank goodness he had the knowlege to recognize their value because he got a lot of money for these items. After George looked at everything, he photographed all the pieces that he thought would attract buyers to the sale and made a page on his website dedicated to my sale and it came out beautifully. He sent out over 2000 emails from his list of people who had attended and purchased items from pervious estate sales and auctions and also advertised on estate sale .org, which send out over 12,000 emails. He also advertised on Craig’s list. Prior to the sale he came to my aunts home and organized everything and set up jewelry cases with lights and by time he was finished the place looked like a show room. He schedule the sale on Saturday from 9am to about 2pm. The day of the sale there was over 100 people waiting outside. It was a bit chaotic at first but George and his crew handled the crowd with ease. After the sale, George explained that letting the whole crowd in, is a good strategy because it creates a buying pressure. He said people feel other people are looking over there shoulder wanting to buy the item they are looking at so they pay the price that George wants and everything goes very quickly. He also said that the people who come early have all the big money and are highly motivated to buy. Sounds complicated but he was right. George had five workers besides himself and they were very helpful and curtious, bring furniture and other items to peoples cars. The sale has a steady flow of people after the hectic first 2 hours with people buying items all day long and by the time he was finished most everything was gone and he made us a pile of money. I was so thankful we hired george to do this sale. Everything went perfectly without a hitch as he predicted. He is truly a professional and I have recommended him several times."