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"Deteriorated company. I have been a long time customer of Cacti. However, since 2020 the quality of their service has greatly deteriorated. There has been multiple occasions where the crew they sent serviced my neighbor’s house. In addition to that, there were multiple occasions where the crew simply didn’t clean my backyard. I have a Ring system and after checking you can see a Cacti member enter my backyard, looked around, and walk back out. Nothing was cleaned. When you call customer service, don’t expect an apology instead be prepare to provide proof via pictures. When the Cacti crew does perform the service, it is nothing short of sloppy. I gave them 3 years to resolve their issues but it has not improve so I am now changing provider."

"I am very pleased with the service. Rafael was the only person to contact me by phone concerning the job. He arrived on the set time. He and his crew were efficient and fast. They removed the tree, restored the ground and cleaned the jobsite. I would highly recommend him and I will hire again for future jobs."