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"I bought a house in Fraser and came to find out I had very high energy bills and 2 inches of insulation. Tom from Dana Insulation came out and guaranteed a minimum of a 20% energy and gas bill reduction. He said realistically it will be 25-35% by getting their attic insulation. The day of the job the crew showed up on time and took a look around. They came unprepared and had to go back to their shop "15min away". A few hours later they came back and got set up. They kept calling their office asking questions unsure what and where they were putting the insulation. Shortly after starting they went and sat in their truck or paced up and down the sidewalk on the phone. I assume it was their lunch but I was unsure since they were constantly on their phones. After their break they got 2-3 hours of work in before deciding to call it for the day. At some point during that time the owner arrived sat in his truck and left. He didn't come into the house or greet me. They vacuumed and left. There was a lot of insulation left in the house and rusty staples throughout the house, porch, and driveway (ballpark of 50+). My 1yr old handed me one so I called the company and complained. At the start of day 2 the contractors were stumped on how to add insulation to the attic above our extra bedroom. So they sat in their truck or on the phone for the first 2 hours trying to figure it out. The owner called me and said they were going to pop a vent off the roof and replace it with a new one and he would stop by when they finished and check everything. So they popped off the vent and just filled in insulation hoping for the best. It was very unprofessional. I found out at the end because I asked that they didn't replace it and were not told to do so. One of the contractors got stuck in the small attic door entrance. They were screaming, swearing and panicking. We rushed over to help them while the other contractor was outside on their phone. Shortly after their blower broke down and they had to wait for repairs. There was only a few hours of work done and they said the job was finished. The owner DID NOT come and inspect their work. The contractors asking for help from the office all day. They also left more insulation and staples all over my driveway. The owner scheduled a time to come take a look but no call no showed. I reached out to Tom multiple times over my rebate but he would brush me off to someone else. I was asked 2 times over email and one time on phone for simple information for it that they somehow kept loosing it? I reached out to Tom months later with my bills showing him nothing has changed like he guaranteed would by spending all of this money on attic insulation. I also mentioned I had not received my rebate which was well past the window. The owner called me and said that he reviewed the bills and checked online where I was last year. He agreed they were way to high and that the insulation didn't do what it should of. He scheduled a time to come out and look at what was going on. Again he was a no call no show. I got a hold of him again and he apologized. He said he was going to bring out a heat gun along with more measurement equipment. He was going to test all of the walls, ceilings, attic, furnace, AC, and vents. I asked why they didn't do this from the start and he said they only do it when there is a problem. This seems backwards to me. We scheduled another time and he no call no showed yet again."

"The company did not reply on the phone calls."

"They were neat and courteous and finished the job in a day."

"I thought that Darious and his team of vinyl siding installers were great! They went above and beyond. The communication was excellent. Every day they cleaned up after they were done. Excellent job! The gutter team was fast. Gutters look great. Left a few too many nails around. Overall, excellent work."

"On time, very professional, very responsive, no mess, great job"

"When requesting a quote, responded immediately and started the job right away. Workers were very professional and friendly. Very efficient and job well done. Would highly recommend."

"Flooring installers were professional, they cleaned up afterwards. I could not be happier with the results! Would totally recommend"

"CREATIVE ALMOST CAUSED OUR HOUSE TO BURN DOWN BECAUSE THEY DON'T LISTEN. We insisted on Ground Fault Circuits because of the obvious safety feature when something overloads. Instead they just installed regular plugs and to no one's surprise, we had an electrical fire in our brand new kitchen a couple weeks later that would have never happened if they had installed all GF as we asked multiple times. We also had to deal with fraudulent billing and extra invoices that were sent to us with no explanation, which we wasted more time disputing. Almost every single contractor was hours late or didn't bother to show. . Two of them asked if they could use our bathroom and both urinated all over the floor. Another two yelled misogynist comments while they blasted music at top volume without even asking if it was okay. Their "Mudder Guy" is the laziest slob I've ever seen. He only worked barely 3 hours a day because in HIS exact words: "I'm not a morning person." He was obviously not a "take responsibility for cleaning up my messes guy" either. He slopped drywall crap all over our house and down every single one of our basement stairs, which took over two weeks for us to clean. US, not him. Another guy knocked down the wrong wall because he refused to look at the remodel plans that were right in front of his face. The same clown threw out our brand new garbage disposal into the garbage (or he took it, I honestly don't know which). City inspections were delayed or failed because of other errors that were made with the cabinet installation. The people that installed the cabinets didn't even install the right components and our inspection failed again. There were so many other mistakes made that I can't even remember them all, and getting anyone at Creative to return a phone call is next to impossible, unless you're ok with a brief text message that doesn't even answer your question (although the owner sure came here fast when he wanted his money). They had our plans in November 2022 and were still trying to get a kitchen remodel finished in spring 2023. Of course if Jerry does bother to respond to this review, he'll respond the same way he did to every one of our concerns: either "that's not my employee" that did that, or "that's a contractor, they don't work for me." He fails to comprehend that customers are not going to remember the names of any of the subcontractors he assigned to do work. His company is the only one that clients will remember."

"Price was great, they look awesome, and they were great to go business with. This is the 3rd time I have hired this company and highly recommend them"