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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

"Did a good job on the kitchen cabinets and walls came out good new floor installed came out good kitchen window was installed fine but the wood trim very disappointed when removing wood trim to replace window installation was good but when trim was put back on what a disappointment they put the trim on and siliconed the openings so mwater and air would not come in silicone all over the wood nail holes were covered with silicone instead of wood filler wife and I were very disappointed he was suppose to clean and remove soot from wood and then refinish per insurance estimate he told me he did not put it in his estimate so in order to fix it I would have to pay to have it done the quality of the trim is not professional work see enclosed photos"

"I called the Quick Response due to the rating in Angie's list. I needed a new outlet installed for our dishwasher we were installing. They gave me an estimated time (Saturday 5 PM) which both parties agreed to. They contacted me because they were able to come earlier and that suited me fine (4 PM). They were in and out and did professional work. They were extremely friendly. I will definitely contact them again for other electrical jobs. I also asked for a quote for a new electrical box."

"From the point where we discovered water damage resulting from a boiler failure during the coldest weekend of the year all the way to completion of the room rebuilds, Sam was amazing. He managed the entire process including working closely with our insurance company. Sam knows how all of this works and made sure he got us exactly what was needed to restore the house to pre-incident condition. In many cases even better based on new code requirements. Sam was always reachable and always willing to talk us through the process and keep us updated. And in addition to all of this, he managed our repairs during the pandemic, taking great care to accommodate the needs of my at risk elderly mother. Sam is a true professional and definitely the person you want on your side when an event like this occurs. I highly recommend him!"