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"This is the second time I use Vaillancourt Roofing, and they have always been exceptionally professional. Brad Entrekin, the salesperson I have always dealt with is wonderful: knowledgeable, patient, punctual. So have been the team that does the work. In this specific case, Nick and Jay did the installation of the gutters. Their work is impeccable. They are very respectful yet friendly. If I was doing gutters I would do all possible to get the Nick and Jay tea However, in order to reach them you would have to go through the scheduler. I understand that the schedule is necessary in order to make the best use of the resources possible however, that has to be tempered with the needs of the client. Case on point, day before the installation date I was informed that the installation had been cancelled "because one of the installers was sick" and the work was rescheduled for 12 days later. I spoke to the scheduler and he had no interest in whether I would be available, convenience or any other consideration of what the effect of the change could have on MY schedule. I just had to understand that people get sick. That is - an administrative problem of the company was suddenly on my shoulders. This gentleman is extremely rigid and unsympathetic. Chances are that the job could not be done before but a gentler approach with the client will take him a long way. In addition, his attitude really erodes the exceptional work of the field salespeople. It is then left on the shoulders of the installers, to fix with the client what the installer undid. Once again, Vaillancourt has, in my estimation, first class materials to offer, a splendid salesperson in Brad, and an impeccable installation team with Nick and Jay. So, go for it. More likely than not, you will not have to deal with the scheduler."

"Excellent customer service from start to finish. Excellent competent workers. Love my new roof."

"Fantastic service from start to finish. I received a quote within a few days and the work started soon after. I was kept up to date on the roof replacement, as we weren't in the area at the time, and the job went smoothly. The pricing is fair and competitive. I would hire again in an instant."