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"Jeff and his team did a fantastic job on our bathroom renovation. The work was of very high quality, and Jeff was very responsive from the initial scoping to the final walk throughs and everything in between. Would certainly recommend Jeff, especially for renovations in older, historical homes that require precision and care. Thank you Jeff!"

"Ayden was very kind and insightful. I was happy to meet an incredible worker like that from Long Home."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"Perfect, Erick fixed the problem and was a pleasure to deal with. Also cleaned up perfectly!"

"Brian is awesome. Our front stairs were literally falling apart and he rebuilt them beautifully. My favorite part about working with Brian is his guidance on materials and design and budget. He knows his stuff and made some really great recommendations. We are going to have him re-do the front entrance/door in the fall. I highly recommend using him for any carpentry project on your horizon."

"It went great. He was great to work with. We would definitely plan to hire him again on the next project. I would say that he was on time on schedule and I would also say that his work is meticulous and attention to detail."

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"I reached out to Liam to to possibly hire him to remodel two bathrooms for me. He came over to look at them and sent me an estimate. There were a few items we had discussed that were wrong on the estimate, and there were also a few new (minor) items we hadn’t discussed I wanted to add into scope, so I set up a follow up phone call with Liam. While on the phone with Liam, I had asked if he was licensed as a Construction Supervisor, which I read on Mass.gov was a requirement for my project scope. Liam said he was and when I asked for him to provide his license # when he sends me the revised estimate, he agreed to do so. (For context behind my request, Mass.gov had only showed his HIC license but not a CS license, and the phone rep I had spoken with also confirmed he was not licensed a CS. But I wanted to give Liam the benefit of the doubt…perhaps the license was not listed under his name, but maybe a partner name). The morning after our phone convo, I received this text from Liam: “Good morning, After speaking with you yesterday morning I've decided I do not want to do the project for you, I wish you all the best and finding another contractor. But I'm clearly not interested.” Huh? What the heck is this about? Since Liam didn’t give me the reason why he “clearly wasn’t interested” and when I responded to ask, I found he had blocked me from contacting him. I strongly caution anyone considering Liam to hire. This experience leaves me to believe he is not an honest, trustworthy, or legally qualified professional. He most surely does not have the CS license he claimed he has and was forced to bail on the project since he knew he couldn’t back up that claim with a license #. Liam evidently had no respect for me as a person. If he did he would have given me the common courtesy of the reason for his sudden loss of interest (or leave me the ability to respond to him to ask). I feel I dodged a bullet by doing some basic due diligence before hiring him (as I have done for every contractor I have hired for my projects in my 20+ years of owning a a home.) I strongly suggest that you think twice before contacting Liam for work to be done. Is this how YOU want to be treated? Is this someone you want to entrust your time and hard earned money to?"

"Entire process took about three months. Wagner had a full crew in for each project and the work went smoothly most of the time. Pricing was reasonable for the scope of the work that was done. The Express Remodeling office is efficiently run and communication is good. I would hire Express for future work for large jobs and have recommended them to a friend in the past."