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"Willing to work with schedule to make appointment Technician ran late but other then that he quickly and efficiently did the job"

"Did a good job on the kitchen cabinets and walls came out good new floor installed came out good kitchen window was installed fine but the wood trim very disappointed when removing wood trim to replace window installation was good but when trim was put back on what a disappointment they put the trim on and siliconed the openings so mwater and air would not come in silicone all over the wood nail holes were covered with silicone instead of wood filler wife and I were very disappointed he was suppose to clean and remove soot from wood and then refinish per insurance estimate he told me he did not put it in his estimate so in order to fix it I would have to pay to have it done the quality of the trim is not professional work see enclosed photos"

"This was our second time working with Clear River Environmental. They installed our new septic tank and leaching pool over a year ago for $7200. I was hesitant to use them again due to their lack of communication with regards to follow-up documents which were required by the Health Department. They attributed their lack of sending me the "as-builts" and other required certifications to having switched over their computers to a new system. Nevertheless, the issue was eventually resolved after numerous calls to their office. Fast forward to 11/19/20....I called them to install a future expansion pool which was required by the Health Department. I figured that they were at least familiar with the property and I had no complaints with the actual install from last time. Long story short...they cut through a gas line to our pool which necessitated a call to National Grid. They also destroyed large branches from a tree, a large portion of recently installed sod, as well as pavers and the curb cutout. Granted all of this damage is listed on their disclaimer, however I was a bit dismayed when they refused to compensate me for any of the bill that was required to do repair work. I understand that the owner is responsible for informing the seller of "underground perils," however I would also expect the professionals to ask the right questions before beginning a job. I would also expect professionals to consider something more than just the "repeat customer" discount to alleviate the buyer from some of the expense and stress caused by the damage of the gas line. This second job cost $5,300. Total money paid to Clear River Environmental = $12,500 . The repair to gas line cost me $900 . The pavers and curb have yet to be repaired."

"We now have a third beautiful new closet designed and built by Jim Hennig and his team at Hennig Woodworking!! Jim is that rare individual who is truly nice, communicative, creative, reasonably priced and a meticulous master craftsman. Three years ago, Jim designed and built 2 closets and a built-in bookcase for us. We were so happy with that work that we didn’t consider anyone else to design and build our new closet. This project from beginning to end was perfect. He started and finished when he said he would and cleaned up as he worked. Just a great experience - We highly recommend Jim if you are considering any woodworking project. Many thanks to Jim!"

"Previously I had a a 25 year old Trane unit which took Universe 10 days to determine the part was no longer unavailable. Unfortunately this occurred during a 20 degree cold spell. Called Brian at B.A.C. at the recommendation of Lennox. A new unit was installed the next day in my home. Brian is extremely knowledgeable and his staff was wonderful. Heat was restored and they rebalanced my hot air system so that all the rooms were warm."