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"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"We selected Abbey Design Center (ADC) to do a complete remodel of our master bathroom and our guest bathroom. We could not have made a better decision!! The ADC Team was nothing short of phenomenal. Consummate professionals in their areas of expertise, each team member added their personal touch to our project resulting in a finished product that left us and everyone who’s seen it in awe. The overall process was straight forward and completely stress-free. After an initial visit at the Sterling showroom, Jimmie came to our home and carefully listened to our specific thoughts about what we wanted for the bathroom remodeling. He explained the ADC process, provided several insightful design suggestions and then worked with Justin to develop and deliver a five-star layout design and price estimate in just a few days. Jimmie presented and explained the layout and estimate and thoroughly answered all our questions. After we approved the layout, Zee spent 90 minutes with us at the Leesburg showroom going over every aspect of the interior design. Like every other member of the ADC Team, she started by listening to our thoughts about what we liked/wanted. Then she carefully provided us logical alternatives for every interior design detail, with each successive design alternative building on our previous choices. She used the Design Center resources to provide and show us tangible building materials like the floor and wall tiles, paint colors, and everything else right down to the drawer handles. Once we completed our choices, she compiled and provided us a binder of detailed information and descriptions (i.e., manufacturer, part number, size, etc.) for every item of the interior design. This reference binder will provide us a means to easily replace, refurbish, or upgrade any of the hardware, tiles, paint etc. that might need attention at some future date. Next, Robert developed a project schedule and coordinated all of the trade personnel to efficiently gut and then rebuild each bathroom. As the project manager, Robert was solely responsible for execution and quality of the work; he did his job fantastically. Robert was always available and listened respectfully to any thoughts/questions/issues that we had and provided answers/solutions in a very timely manner. The ADC work crews were great! They arrived on time, were congenial, completed their work with minimum disruption, and left the areas around the work site neat and free of excessive dust at the end of each day. Every member of the ADC Team made us feel like we were their most important/only client. They were respectful and highly professional. Best of all, they lived up to every promise and delivered an outstanding product on time and for the exact quoted price; there were no hidden surprises. We absolutely love our new bathrooms!!! We will definitely recommend Abbey Design Center to our family, friends, and neighbors. ADC is our choice for any/all future home remodeling projects."

"Ali arrived promptly every day. He worked meticulously to clean and regrout 2 bathrooms, and at the end of each day he cleaned up the areas he was working on. Very knowledgeable about stone. I will use his services again!"

"HORRIBLE and UNPROFESSIONAL - Fly by night company. Their repair did not even last 15 mins after charging $300 to repair my ice maker. Called them back, and they would not respond. Main motive of this company is to cheat customers and take their money. I would never ever hire this company (which seems to keep operating under various names) ever again."