
Serving Midway City, CA and surrounding areas
Approved
In business since 1988
Free estimates
Warranties offered
"The gentleman spent quite a bit of time with me discussing the carpet and the caution that needed to be taken in cleaning it because he was not sure how stable the colors were or if it would buckle or shrink. He said he would test to see if it in fact was wool and would try a topical cleaning approach. If that didn't work, he'd call me to get authorization to take further measures. The cost was to be $100. A week later I went in to get the carpet and the same gentleman went through the issues with me. He said they'd tried the topical method, but his feeling was it didn't improve the odor that much. Since he'd determined that the color was NOT stable, he couldn't proceed with other cleaning for fear of ruining my carpet. Therefore there was no charge at all and he said I would need to take it to a dry cleaner. He explained a lot about the rug and how it was made and cautioned me about its care going forward. It appears to be a delicate little flower!! I didn't feel right not paying him anything for his effort and time; so he said how about $30? I thought that was very acceptable. Yes, the carpet does still have odor, but it actually does seem to be quite a bit better. My feeling is that this company is very reputable and I would definitely use them again. I also had a strong recommendation to use Beacon from a local carpet company. As I prepared to leave I was given a bottle of carpet spot cleaner, for nothing! These people seem to be really good guys.
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