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"I will start off by saying most of my frustration with this company was with the sales rep, the way they charge for a product and the miscommunications between the sale rep and installers. If it wasn?t for the installers and the project coordinator, this whole process would have been an awful experience. I had two double doors and about 125 feet worth of soffit installed on my barndo. They charged me almost 34K for everything. You will not get a breakdown on what you are paying for. Paperwork basically said soffit and non-impact doors and total price. That should have been my first red flag. When I ask the sale rep later for a breakdown of what I am paying for, he sent a excel spreadsheet. For the money they were charging me, I couldn?t even get a professional letterhead invoice from him. This is where I noticed the price gauging. For example, I was charged almost $980 for Schlage ?Addison? handle set. Those same handle set would have cost me no more than $600 anywhere online. AVOID! "

"Showed up on time and good job."

"I first got in contact with Jackie with nautical remodeling on the 17th to weather strip my doors through Angie’s list. I didn’t look much into nautical remodeling since it was suppose to be a simple job and I thought Angie’s list only had licensed contractors. Jackie contacted me saying he would like to stop by on the afternoon of the 20th. When he got there I called him and stated I wanted the front door, back door, upstairs porch door weather stripped, couple floor trims to be glued down, 3 striker plates installed. He stated the front door is warped but he said the door is worth saving since it’s a 3k door just needs to be taken completely down off the hinges to be worked on and sanded to make it stop rubbing the floor on the outside corner. He quoted me $1400 for everything and I agreed to pay $1400 since he stated he needed to take down the front door to sand/work. But he never sent a contract over and refused to send an itemized list. He also told me if I needed anything else to contact him I told him on January 21st that the heater on the bottom level wasn’t working and the water was cold. He stopped by the next day on January 22nd when the roads were open to check out that issue but never fixed anything, didn’t even bring tools and couldn’t even figure out how to use the attic ladder so nothing got done. On the 23rd since he didn’t fix the heater I sent him the home warranty I had stating he doesn’t have to worry about the heater and tankless water heater. The next couple days had ice on the roads so he didn’t come, stated he would come on the 24th. Ended up rescheduling again for the 25th. He was really late and immediately started backing out of the work we agreed on. Did not want to take the front door down to work on it and just put cheap weatherstrip on it. Did not put weatherstrip on the back door and upstairs door to the porch. Did not glue down floor trims, did not install the 3 striker plates. Then left without offering any money back. I called him and said he needs to atleast install the striker plates. He said he would Monday on January 27th but never showed up and I had to contact him asking where he is and he told me he couldn’t come then we rescheduled for Wednesday January 29th. He was late again but installed the striker plates. All he got done in all that time was weatherstrip/doorsweep on the front door that was falling off on front door and install 3 striker plates. That shouldn’t have taken more than 2 hours to do all that. Was late every day he showed up most days he didn’t. extremely rude to everyone at the house, and never offered any money back. Would not recommend any use nautical remodeling and to stay away from Jackie O’Neal if that’s even his real name. If you for some reason want to do business with them make sure to get everything recorded on text, email, or written contract. Jackie will do his best to do all business over the phone so there’s the least amount of proof on record. Also does not appeared to be licensed through the Better Business Bureau and Alabama Licensing Board for General Contractors which was not stated upfront."

"Great. Mr. Costello was extremely efficient and knowledgeable about furniture assembly. He was very neat (unlike some people who left a mess) that I have hired in the past. In addition to the assembly he cleaned up after and brought everything to our trash room. Refreshing experience."

"We are very pleased by the care and detail put into the correction of roof. Nathan did what he said he would do and did it in a timely manner. I will definitely hire him again."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."