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"Owner showed up on a Saturday ( day off) and did the work as he knew we were in a jam. Not only did he repair the wiring he went above and beyond and fixed some other issues. Was very personable and explained everything he was doing. Price was great. I would Highly Recommend Accurate Electrical which is something XI normally don’t do. Would definitely use them again"

"I agreed to replace 2 METAL sprinkler heads. I was billed for 3 PLASTIC heads. I contacted Pacific Lawn several times to correct the invoice and they insisted that I received 3 METAL heads whereas the invoice billed me for 3 PLASTIC. heads. I was not satisfied with their handling of the whole process."

"Unfortunately the brand new fans (right out of the box) did not work properly. Kosta, the owner, then explained it was because the fans were only capable of operating at one speed, low. This was not the case as the fans had multiple speeds as we later found out when paying yet again, to have the fans properly installed. (Now they world on all five speeds.) Kosta did not do the work properly. In addition, the outside timer was also improperly installed rendering it useless. Worse, even though he didn't know how to set the timer he proceeded to install it anyway with a non-trivial charge. The only properly installed work was 2 electrical outlets. The cost for all the mistake and poorly done work was exorbitant -- and that was before the additional cost to hire someone to do the work correctly. Consumer beware."

"Tremendous! I highly recommend them. Father and Son worked from sun-up to sun-down. This was not an easy job. This was a complete upgrade circuit box, meter, new grounded, and a host of safety concerns. They like a challenge The quality of the work - second to none. Everyone else is an "also ran." Work is neat, clean, and professional; much of the work needed on-site customizing. All done in one day. Don't bother getting bids, Pace is the best and a great value."

"The company's response time was immediate. My husband has only one day off during the week and they were easily able to accommodate our scheduling concern. They were precisely on time and replaced the outdoor flood light that we bought exactly as requested. They also replaced ballast and bulbs in a fluorescent fixture. They even had a new motion light in their truck that handled another problem that we were having. The parts they supplied were reasonable in cost. We were quoted a per hour labor charge and they stuck to it exactly. Thanks to Steve and John for a job well done. We have more work to be completed and will definitely contact Urbano Electric again."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

The only reusable dumpster for home and job site cleanup. After purchasing the BullBag from a local retailer, you would bring it home or to your job-site, set it up, fill it and call us! Our goal is come out within 2-3 business days to empty it at your location. You then get your bag immediately back! These bags are guaranteed for life. You Fill It! We Dump It! You Keep It!

"TLDR; avoid, untrustworthy and generally shoddy work. Bad communication. TLDR2; company's management/owner's motto when it comes to returning customer service call seems to be Warren Buffett's adage "When the phone don't ring you'll know it's me." Background. Inherited DI as the manager of my system when we bought the house three years ago. Apart from being expensive for the work performed they opened and closed the system twice with no major issues. They charge $125 for each line they have to clamp which is a ten minute job but this is Fairfield County and what should I expect. $750-1000 a year for little impact but that's fine. Let me tell you a story. It's entertaining. 1. They come to close the system - blow out the lines - in Fall 2017 at the end of the season. We talk to them though the visit. Leave a field slip and go their merry way. 2. Two weeks later get an email (followed by a letter) with an estimate of $1300 to fix the broken irrigation controller (hunter). 3. We call them and ask them how did that happen, they mention their crew when closing the system noticed it was dead. No phone call. The crew when they left told us everything was fine. Weird. 4. Take my multi meter and realize quite quickly that the power module is dead, a result of the box not being closed after service and probably rained on (we never touch the box) not a board issue. 5. Buy the $19 (with free shipping) power module, swap it whole system comes back to life. 6. We call DI to politely ask a manager "is this what we should expect from you?" "Is this kinda your normal trouble shooting MO?" Manager tells "I will look into this myself and call you right back. I'm going to get to the bottom of it". I'm a big believer that sometimes thing go wrong and manager should get a chance to rectify issues that come up. 7. Month and a half goes by 8. We get a call - from staff - "hey we will be in your area next week do you want opening service." we answer Hey any feedback on the system issue. Let me check. 9. Next get a call from a field technician, again "hey i will will be in the area tomorrow do you want to have your system opened" Best summary. If you don't need anything from your provider they will match expectations. I'm sure they will not miss us as customers."

Servicing Fairfield County over 25 years. Fully licensed and insured in the state of Connecticut. No job is too small. Call to schedule a free estimate.

"They have excellent service"