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"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."

"I went with Alex and team to install a new roof. He was super easy to work with, had great prices and his install team did a phenomenal job. If you are debating what company to choose for your project, choose Alex. You will not be disappointed!"

"Jaclyn Lorber is the designer at Monks Showroom, who created the overall design for our kitchen renovation. She was excellent throughout the process of designing the whole remodel and making suggestions for the selection of appropriate materials and appliances. This is our first kitchen renovation. We had multiple questions and changed our minds about what we wanted multiple times! Jaclyn was always patient with us, very generous with her time and accommodating. The final design is gorgeous! We are eager to see the finished product that will be delivered by Monks Home Improvement."

"George and his team did a fantastic job with remodeling our bathroom. Unbelievably smooth process from start to finish. Would and will hire again!!"

"I requested handyman services for various repairs and light fixture installations throughout my home. The work was completed with excellent craftsmanship and attention to detail. Demonstrated great knowledge and professionalism—everything was done efficiently and to a high standard."

"Would highly recommend Vincent and his team. They showed up on time and cleaned every day after leaving. I did a tub to shower conversation and it looks great. I like that Vincent had suggestions that I wouldn’t have thought of. They were so good I’m having them do my second bathroom!"

"Did a very good job..replaced trim as needed..overall very professional"

"We received excellent referrals of M2M and Mark and as a contractor from our realtor, and they met all our expectations. Their team is knowledgeable, committed, clean, and delivers high-quality work with minimum mess. Mark supervised our project and worked closely to attend to all our needs, a significant differential from the contractors in the area. We recommend them for clients looking for a high-end quality job."

"Ed and Jaime basically set us up in our new home! It would have been challenging to accommodate all the things Legacy did for us through another contractor. Their work is great but above all they are just solid reliable people you can trust. I appreciate Ed’s honesty and professionalism in ensuring all the moving pieces get done. I had the opportunity to hire few other contractors for separate needs and Legacy stood out in their commitment to do right by their customers and more importantly their own people as well. Overall just a great bunch of guys who love what they do and it shows in their performance."

"Gene and his crew did a great job on a difficult project. The house is over 100 years old and had been renovated several times in the past. Gene’s strength is to work collaboratively with his client to ensure the project meets the customer’s expectation. This project changed a couple of times based on what we found during demolition. Gene provided options and was always upfront about the cost of each option. We set out a schedule and the crew showed up on time for the day and on schedule for the week. I am very happy with the work."