
Serving Mount Arlington, NJ and surrounding areas
Approved
In business since 1986
Free estimates
Warranties offered
"My issue was water running down between the exterior and interior wall. The contractor diagnosed the cause as frost getting in under old roof shingles that needed to be replaced. Old roof was less than 20 years old and was only one layer deep. The other part of the issue was poor insulation in the attic. The recommended solution was to replace the roof on house and install an air vent and blow insulation into the attic. Replace the roof on the garage was incidental since they were going to be there anyway but was not considered a part of our problem or our solution for the water.
The steps were:
faction to heart. Workers showed up on time every day.
- - Remove the entire shingled roof and a portion of the plywood that got wet.
- - Blow insulation into the attic through the opening created by removing the plywood to avoid having to go through the house.
- - Install new state of the art roof with barrier and shingles.
- - Replace garage roof
- - Replace trim around house and garage.
All the work went as planned for the insulation, house roof, vent and trim.
The garage roof presented more challenges. The trim was put on in two pieces, because "they did not have the right trim cutter to use on piece". Nails were placed all over the trim and looked very unprofessional. House walk around also showed issues with the finishing touches on the main roof but mostly the garage. That was a bit frustrating since we only did the garage because they were there anyway, arrugghh.
One call to the Company and our Salesman was back at the house, reviewed our photos and did a walk around as well. Within one week all the issues were resolved. I was pleasantly surprised that the issues were addressed so quickly and completely. Good company that clearly takes customer satisfaction to heart. I believe that any contractor will have issues with customer expectation compared to work performed. The real test of a quality contractor is how they mitigate those issues. Acorn did a very good job in this regard. I would recommend them to anyone looking for work on their roof or insulation.
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