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"We got a quote in August on the spot, for tree trimming. We accepted the bid, even after they said it wouldn't be until beginning of October before they could get to it. We heard good things about them, so figured we could wait. I called again at the end of November, (now that all the leaves are down and raked) They said for sure middle of December at the latest. Now this is MY SECOND call in January to find out where they were at. I thought I was the customer. REALLY, no call to say you are busy?? She proceeded to say I was rude, and, maybe I was. The tone of her voice said it all. VERY poor communication, and my guess, it comes directly from the person answering the phones. I guess I will never know how to rate them. After that comment, I hung up."

"It was great. They were very polite and hardworking guys. They showed up and did their thing."

"The crew showed up at 8:00 and everything was done and the area cleaned up by 10:00. The work to be done was verified before anyone started and before they left made sure I was satisfied with the job. I will definitely use Expert Tree for any future tree trimming removal needs."

"I have an invasive weed Garlic Mustard that suddenly appeared in April and also the common buck thorn in my back trees. I was told I had to pay cash and they would not take a check. They would also not come to do any estimate on how many guys and hours I would need to do the job; I had to guess. I ended up having them come two times: first 4 guys for 8 hours; second time 2 guys for 4 hours (per the guess of the first leader for how long and what I'd need the second time). They still did not complete the job. The first crew of guys were better than the second crew of guys. They were college guys, some working hard, some walking and working slowly and on their phones. However, I'm suffering cancer and could not take care of the job, thus had to get someone to control the spread. Thankfully, they did get most of the job done for me. Whether the Garlic Mustard was pulled out by the root, time will tell. The first crew used shovels and got the buck thorn pulled out pretty good; the second crew just cut the buck thorn off. Although I had informed Eric Pfeffer about the invasive weed and explained how it would spread on boots and tools, procedures were followed by some of the guys and not by others. They did not seem to be familiar with working with an invasive weed. Both crews arrived on time, but stopped work 45 min before end time to pick up tools, but also both left the job site (unfinished) a good 20-30 minutes early. Eric communicated via email pretty good after the initial "canned" email response. In their survey, they ask to rate the guys - if you expect this, they need to have their names on their shirts or give you their names. I am unsure, I may or may not hire again."

"Great crew, happy and on site owner. I would definitely hire again."