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"Used AJ Perri in past satisfactorily but now... Furnace checkup rattling sound, tech said was due to inducer fan motor needs replacing (ball bearings). Signed agreement for $2,300, they were going to order a replacement, paid $1,175 deposit. Cancelled work before the tech left as we were going to have it done later - also looked up the cost of said motor on the manufacturer web site only $209! Billing department unavailable to have the "pending" charge removed from checking acct. Found cancellation form in paperwork, only includes mailing address with a 3 day only grace period (?). Unable to fax form as a fax # (on a different form only) just rings & rings. Had to scan and email form to general "info" address. Unable to get through to billing dept, never available. Given direct phone # for said dept which gives a recording "voice mailbox not set up" then disconnects. Homeowner fixed all rattling noises for $0 - was only loose screw inside fan motor mounting bracket. Not refunded yet."

"Extremely disappointed in lack of service, accountability, communication and honesty. Based on good reviews in Angies List, we hired Madden to build a berm and plant 15 Arbor Vitae trees. Asked him specifically if planting in the summer heat was a problem, he assured us it was not. Within a week, two trees were dying. In less than a month, six more were browning and dying or dead. When calling Madden to address this he first stated we did not purchase the “optional warranty” on the trees. We quickly pointed out no such warrantee was ever mentioned and not listed in a single quote or email. In addition, every home and garden center provides a one year warrantee on trees and plants. After replacing one, he grudgingly agreed to replace four of the six dead trees and it took repeated emails and calls to get him to do that. A few others are not looking so good. To add to his growing list of double speak and inconsistency, he said we shouldn’t plant the replacement trees until the heat was over – a complete contradiction to what he told us before (see paragraph one). Even though we bought replacements for the dead trees he refused to plant with our own money, he wanted to charge us to replant those. We refused. I have used many local contractors for work on our home, some in the tens of thousands of dollars. I treat them fairly and pay on time. I have given many positive reviews here for my contractors and a few negative ones as well. My expectations are simple – value for what is paid, standing by your work, accountability for problems, and honesty. Madden Landscaping fell short in all areas. They are the worst company I have ever dealt out of dozens of contractors. See the pictures attached. Would you pay nearly $2000 for a row of trees that looked like this within 6 weeks? If you did, would you expect the landscaper who did this to stand behind their work? I have heard Angie’s List removes negative reviews for vendors who pay for advertising. I am also posting this on Consumer Checkbook, Yelp, Google reviews, and will be filing a complaint with the BBB."