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"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"Good job done."

"  With baby #2 on her way, we decided to renovate our kitchen and bathrooms so it worked with our growing family. Marc and his team did a great job working with us in the short amount of time given. He was attentive to our ideas, and offered his own ideas which we found very helpful. Him and his team were professional, walked me through the process, keeping me in loop every step of the way and really did his best to fulfill our needs and more! He was tentative in answering our questions and acted quickly when we had concerns. His team showed up when promised, worked hard and completed projects in a timely and professional manner. Ma design and construction company was a pleasure to work with and I’m happy with the outcome. I highly recommend Ma Design and would definitely work with them again in the future."

"The initial build went reasonably well. We did find problems which they did come back and fix. I noticed a railing support that was cracked. I was told that I must of done it, that was that. The plugs that cover the screw holes in the stairs are falling out. I looked for some at Home Depot, but couldn't find the right color. I still had Chase's cell #, so I texted him and asked if he could send me some plugs, and I would do it myself. No response. Tried again the next day, still no response. I'm not surprised. Aging the build was decent, price was higher than most. Now that nearly 2 years have gone by, and customer service should be anticipated, nothing. Never again."

"This was my third time working with Chris over the course of a few years now after finding him right here on Angi. The first was to replace the posts holding up my front porch, the second was to replace the flooring throughout my entire first floor and the third to repair my deck and garage door frame. The costs of these projects were $1,200-$10,000-$1,580. Each time Chris provided me with options, explained the pros and cons, and offered suggestions then provided an estimate. He (and Mike) show up when they say they will and answer all my questions in detail. They treat me with the utmost respect and stand behind everything they do which is easy because it is well done. I will definitely not hesitate to work with Chris again."

"Jcs remodeling did a fantastic job on my bathroom I love their work.they worked really hard to bring out my vision and they exceeded all of my expectations. I will definitely recommend jcs remodeling for any home remodeling and will be using them for future projects."

"They did a great job. They were able to use a small pump to pump the waste water out before replacing the broken pump. The other company wanted us to pay for a pump truck costing $600 before giving the estimate."

"Mike, Ron, and their team were excellent to work with. They covered all electrical and plumbing work from beginning of the project through the finished product. Punctual, professional, and adjusted and adapted to the project changes seamlessly. Highly Recommend"