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"PLEASE BE AWARE!! DO NOT USE ROTO ROOTER!! THEY ARE SCAMMING HOMEOWNERS!! My son and his fiancé just purchased their first home on Thursday, they noticed the utility sink in the basement was backing up which seemed to look like brown paper towels or cardboard when they would flush the toilets on Saturday, we called Roto Rooter to come out because we assumed the lines were clogged from the material. Roto Rooter advised it would cost $689.00 to snake the line, if they could not get the line unclogged it would be a charge of $200.00. This includes a camera to look at the pipe to make sure nothing else was damaged. The gentleman gave me a discount and charged $500.00 to snake the line, He was able to unclog the pipe. HERE IS WHERE THE SCAM BEGINS!! The Camera Man “Doug” arrives to use the camera. Immediately on arrival he says to my son, OH you just bought this house. He forces the camera down the pipe from the inside of the basement. He tells my son he has major problems, there are rocks coming inside your house through the pipes. I have a recording of the camera and we did not see any rocks whatsoever. He told us the pipes needed to be excavated and replaced. He told my son there was no clean out outside his home so that would need to be installed as well. He quoted my son $8,000.00 to dig up the yard, replace the pipe and install a clean out!!! Dough told my son he could not stay at his home; he could not run any water at all, or it would cause major issues. My son and his fiancé had not even slept one night in the house yet, they had just purchased their home. I told my son to take the estimate and tell them have a nice day!! We received a second opinion and ROTO ROOTER was totally lying!! There was a clean out right on the outside wall of the home, there was absolutely nothing wrong with the pipe besides it was slightly off which most likely has been that way for 60 years!! The second opinion we received placed a camera down the pipe, the camera went in the pipe very easily. “Doug” had to force the camera down the pipe and manipulated the camera to remove the ball so it would show there was damage when there was no damage. A day my son and his fiancé should have been happy about purchasing their first home turned into the worse day thinking they just bought a house they could not even use at all because this company wanted to try to get money out of a young couple that just purchased a new home. PLEASE DO NOT GET SCAMMED BY THIS COMPANY. There have been several lawsuits against this company for the same exact thing over the years in different states as well."

"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"They did a really good job setting the gravel foundation for a large shed. Finished in one day and very punctual and good quality work."

"Excellent great job !"

"Overall the Spring clean up was satisfactory. The sod on the other hand was not installed properly. First of all the sod was laid with the roots not level with the other grass. The grass was pieced together with gaps. Even with watering the grass it turned brown within two days. I repeatedly tried to get Mr. Porter to come and look at the work that was done and he said he would but failed to do so. I am going to have someone else redo his work."

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"Great, as soon as they identified that the breakers were not the problem he identified the circuit that was in a matter of minutes. Surprised the h*** out of me because if the breakers are not the problem this is going take some time to run down what the actual issue is. Not so, once the problem circuit was identified Ross's team began to fix and replace all damaged components. I am extremely pleased and will contact AEECO again if I have any other electrical issues."

"DO NOT DO BUSINESS EITH THIS ORGANIZATION. They do not demonstrate honesty not integrity in dealing with customers. Bought a dishwasher with the "promise" that if it didn't work I would receive a full refund. Installed it, didn't work. The pump had frozen and broke the discharge valve. Uninstalled and returned on 1/14/2021. I was told that they had no cash on hand. Wrote me an IOU (carbon copy receipt that they retained) and said that someone would drop off my refund the next day.I made sure my address is written on the IOU. Nothing. Went to their location 3 TIMES, no money, someone will drop it off next day. Nothing. Called on 1/22/2021, again had to give my address and was promised that they would mail. Nothing. Called today 2/1/202, still not mailed and ask what my address (still written on the IOU) and asked that someone meet me at the Benzie County Sheriff's office to discuss fraud. Suddenly, they were interested in paying, but, still needed my address so they could mail. Gave 1 hour to drop off before I seek intervention. Finally dropped off the money. Do, if I hadn't forced the issue would they ever had paid? VERY FRAUDULENT ACTIVITIES. BUYER BEWARE. RECOMMEND AVOIDING THESE PEOPLE ALL TOGETHER. NO HONESTY, NO INTEGRITY IS VERY APPARENT."