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"Scott did a great job! Came on time, called on his way, quickly diagnosed the problem with my dryer, fixed it fast while also allowing me to pester him with questions about what he was doing and why, and gave me a lower than expected bill. At my request, he also ordered replacements for some worn parts and came back next week to replace them also, but reassembled the dryer in between so we could use it, and did not charge for the 2nd house call. Even refused the $40 tip I offered, since he's the owner of the one-man company. Very professional! I've also used Scott for stove and refrigerator repair. He never disappoints. I'd recommend him to anyone. --Fred"

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"We needed to have a portion of our chimney removed and contacted several different companies. We chose Safe T Sweep based on their reasonable quote and professionalism. They were effective, efficient, courteous and prompt throughout the entire process. We are happy with the outcome and would definitely work with them again."

"WORK WAS DONE WELL AND ON TIME....VERY COOPERATIVE AND CORDIAL...."

"They inspected our house in 2009. They missed roach traps under multiple appliances, they missed a radiator that wasn't connected, they said 10% knob & tube based on zero evidence (whole house has k&t). They've cost us > $15k. They work for your realtor, not you."