Get matched with top water feature fountain or waterfall installers in Papillion, NE

"Quick response. Fair price. Good service. Dependable."

"Todd always keeps you in the loop as far as how the project is planned and executed. He is always available for questions and is very amenable to changes/additions to a project. His crew is very respectful and works very hard to get the job done on schedule or ahead of schedule. The Pond Guy offers creative solutions to your landscaping needs. Honest and dedicated and very knowledgeable about water features and landscaping. I highly recommend The Pond Guy. <br />"

"Recently had an egress window installed, communication and work done fast/efficient. No mess left behind. Cheaper than several other quotes we got. Definitely recommend!"

"For everything we got done, I thought that the price was great. There were 3 people doing the work and they did show up on time. They communicated very well with us. They brought everything we ordered and planted everything exactly where we told them to. I was very pleased and I would for sure use them again."

"Once the contract was signed, communication from the project leader (same person that finalized the contract for the company) was dismal; so much that we had to do a significant amount of follow-up to insure the work being done represented what we had contracted the company to do. Examples: <br /> <ol> <li>The team was supposed to be onsite Monday morning. It had rained overnight and the start date was moved to Tuesday, but no one called to inform us the start date was moved until 2:00 PM on Monday - after I made two calls inquiring about the status. If teams are not out working then someone should be able to contact the customers and let them know.</li> <li>When the team arrived Tuesday morning, the project leader appeared to be reviewing with the 2-man team what needed to be done and then he left. He knew I worked from home, but made no attempt to talk with me about "the plan" for the day. I introduced myself to the two workers and asked the foreman if the project leader indicated what they were to do with the existing brick edging. He said "no". (I knew this to be the case b/c the project leader was supposed to check with me that morning.) I let the foreman know and the team kindly stacked the bricks elsewhere on the property.</li> <li>After the initial wall and edging were installed around the mature trees, I noticed the team was putting the river rock back into the bed. I approached the foreman and asked if the project leader told him that the landscape fabric around the trees was supposed to be replaced. The answer was "no". I suggested he discuss this with the project leader because I didn't want them to have to rework what they were doing. A few minutes thereafter the project leader arrived and confirmed this with the team.</li> <li>The project leader agreed to meet with us at the end of the first day of work. When his plans changed, he sent an email instead of calling. We left a voice mail on his cell phone expressing our disappointment that he let us know this by email instead of calling and that we wanted a call back. We also left a message at the office for the president and a vice president stating we wanted someone else to meet with if the project leader could not meet with us that evening. Shortly afterward, the project leader called and said he would meet with us.</li> <li>Toward the end of the first day, we felt that the results were not meeting our expectations as discussed with the project lead when finalizing the contract (i.e., the wall was supposed to go across the front and around each front corner and stop at or just past the front trees, there was significant spacing between the stones). As part of the meeting at the end of the first day, the project manager agreed to have these items addressed. The next day when the team was re-working the wall, I noticed that there was still significant spacing between the stones and asked the foreman whether the project leader talked to him about tightening up the space between the stones. He said "No".</li> <li>During a meeting with the project leader, he acknowledged that all the stone from the company's yard had been brought to the worksite and that he probably under-estimated the amount needed. He was going to contact a supplier the next day to see if they had more of the stone. That day came and went with no contact from the project leader, team or company about the additional stone. On Thursday morning, I called the project lead to inquire what the plan was for moving forward and learned that he had a family emergency the day before. He did, however, send someone else to the supplier's location and that he was going to have to make a trip there himself. I am sympathetic to the family emergency. Life happens! But here is another opportunity where someone else could have and should have made a call to the customer to communicate the status of the efforts.</li> <li>When the team completed the work, no one let us know they were done. The team left and the project leader never contacted us to confirm the job was completed nor inquire whether we had questions/concerns or were satisfied.</li> </ol> <br /> Additional points: <br /> <ul> <li> The project was estimated to take one day with three employees; it took 3.5 days over one week.</li> <li> Prior to the final day the team worked on our property, I verbally discussed with the project leader that all debris would be cleaned-up from the property (as stated in the contract). However, after they left the property and for the next few days, I spent approximately 1-2 hours picking up debris and river rock throughout the front yard.</li> </ul> <br /> Summary: <br /> All the company's employees were polite, respectful and professional. When the team had to change directions due to a lack of information/communication, they did it. At one point they broke a saw blade trying to shape the stones so that spacing was not an issue. They yard team worked hard. The final product was good/acceptable, and we are generally pleased with the results. However, it took an insane amount of time, effort, and follow-up on our part. <br /> <br /> I took the opportunity to speak with the company president and share the positive and negative experiences. He was very receptive to my comments and apologetic for the frustrations we experienced. He said he would review my feedback with the team so they could improve their customer service. Later, he provided a $250.00 credit to the final balance owed on the project."

"Amazing. John was very professional and completed the process in a timely matter"

"The whole job turned out wonderful and for what was done, I thought the price was very fair. At first, it was hard for me to judge if the price was fair for what they were doing, but once the work was done, I was very happy with all of it. I would recommend them to anyone."

Our designers are experienced and detail oriented. We provide services that include full home and business landscape design, retaining walls, patios, water features, landscape lighting, and complete grounds mantenance.

"Met with a designer.  He provide ideas, sketches and cost.  They had great craft people working with them.  My only complaint would be we added some bushes that did not make it through last years hot summer. <br />"

"They did good work for a reasonable cost.  They have a good eye for what would work for our house."