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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Communication during project was rough. Work was not done to the quality that I would expect with what was paid."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"We had a previous good experience with Ben Franklin Plumbing that encouraged us to try again, but it took 3 visits from 2 plumbers to get it done. We wanted to get a water line installed to our fridge in the kitchen, as well as a quote on fixing a leaky kitchen sink. The first guy that came out insisted he had to see the rest of the house (manager said this is normal, but he's the only of 3 techs we had that did this). He insisted on quotes for a water heater and softener (neither of which we wanted, and we told him this). After 30 minutes of all of that, he got to the quotes. The tech was Jamaiican, and very hard to understand. He quoted both jobs around $900, and had trouble when I wanted a break down of each job, as I really only needed the water line. He kept pushing their "plan", but wouldn't tell me what the cost was (found out later it's $8/month), just that I'd save 15% that day. I finally told him just to leave, because he clearly was more interested in selling then helping us. After a bad review, the manager called and wanted to send someone else out. He confirmed that just the ice maker would be $512 total (including the $69 fee to come out that we'd already paid). He agreed to not charge another fee to come out, and to send someone else out. Kyle came out the next day. He was very nice and knowledgable. He said that the job would have been over $1000, and that it was going to be exspenive. Nobody told him we had already been quoted. He reviewed and said the quote that both the first tech and the manager agreed to was completely wrong. He honored it, but said that it was half the cost it should have been. He did the work, and all seemed good. However, when he pushed the fridge back, the breaker kept tripping. We figured it was a faulty breaker, not his fault, and sent him on his way. When we reviewed later, we found that he had actually pushed the fridge on the stainless steel water pipe, to the point where it was jammed and up against the fridge, causing it to short out and trip our breakers. Had we not caught this ourselves, it would have cost us for an electrician. On top of the fact that he could have shorted out our brand new fridge. We then found out he connected the water line to the hot water, not the cold. He had to come back out another day, and admitted he didn't check them, just assumed that the house was set up like most are. Ultimately, we got what we wanted done for a fair price (we had a quote from another place, Ben Franklin seemed to be more expensive if they had quoted correctly). But it took a span of 3-4 days, 3 visits, and a lot of stress and phone calls trying to handle this."

"Logan and Brian were outstanding to work with. We were having unprecedented heat conditions during this project and they kept in touch and worked as diligently and safely as they could under these circumstances. The new deck looks awesome and came in at the price we were quoted. I would recommend this company to anyone."

"I initially hired Mr.Handyman to investigate and fix a leak around my window. They told me on the phone based on the photos I provided that the estimate for the job will be about $775 to find and fix the source of the leak and replace the drywall. I believe they use predatory and deceitful practices to inflate the final pricing, as it ended up being far higher than original estimates. When their handyman showed up, the estimate changed to $1010. I was never verbally informed that any of these estimates did not include materials. After removing the drywall, the handyman never found the source of the leak. I had to drive out to the property to find and fix it myself. I then called the handyman to re-install the drywall after the issue was fixed. I was then given another invoice for $977, so now we are at a total $1433, of which they claim $371 is materials. They never found or fixed the actual issue as promised but still charged for the full job. I thought we were being overcharged, since the original estimate was for finding and fixing the actual source of the leak, which they never did. When I questioned the materials charge and asked for receipts, their manager told me he would not send me any receipts even though they have them in the system because "its not their protocol" and that they put an upcharge on materials. When I questioned how much % the upcharge is, or if they can provide actual pricing of the materials, he said “when you buy at Publix, you don't ask them how much they upcharge for your food". This makes no sense, as at the store I see the price before I buy something, so I can decide if I want to buy it. Mr.Handyman never provided me with pricing of materials upfront, they just sent me one final price at the end without a breakdown of materials purchased, which they can make up to be anything. This is highly unethical. If this is a cost-plus contract, they should be providing receipts."

"We wanted to update our kitchen and laundry room. We wanted to replace our builder grade cabinets and granite counter tops with high quality cabinets (with better organization), quartz counter tops and slab backsplash. I spent a lot of time planning my dream kitchen and laundry room. Right down to the last detail. We also needed new sinks, faucets, and pendant lights. One of the biding companies expected us to source these items our selves. What a pain! That was one of the main reasons we choose S & W Kitchens and Bath. The other reason we pick S & W was after meeting our designer, Lacie Rice. She came to our home and took measurements and listened while I laid out my vision. She made the process so easy. I met with her several times in the showroom in Tampa to shop and design. She found everything I wanted. She even matched the outlet covers on the island with the cabinet color. We met with construction manager Steve Cota and Designer Lacie for a final walk through of the plans and discuss the process. Everything was explained thoroughly. The estimate and final contract were meticulously detailed. We could see where every dollar would be spent. Every team (demo, plumbing, electrical, drywall, paint, cabinet install and counter fabricator) worked hard. They were respectful and tidy. Every step of the way Steve and Lacie were accessible. The back and forth communication was excellent. The permits all passed with no issues. They even sent cleaners before my house guests arrived for a holiday weekend. The quality of the Omega cabinets are excellent. The color is perfect. The Cambria Quartz counters and backsplash are beautiful. The kitchen and laundry room are much more functional now, too. Everything looks exactly how I had pictured in my mind. We couldn’t be happier with the results. It looks amazing!!!"

"Quick response to provide service. Techs were on time, professional, courteous, and knowledgeable."

"I want to share my experience with Ambry Design for a custom closet. It was a flawless and professional process beginning with the Design Consultant, Dave Cousineau, and ending with the installer, Matthew Ridgeway. When we visited their showroom, Dave was able to complete a design based on the measurements provided so when I left that day I had much more information than I expected on the initial consultation. It was also very helpful that Ambry has a showroom and factory right here in Largo and we were able to see all their products. Best of all , there was no-pressure to buy on the spot. We had an installation date within 2 weeks of the consultation. Matthew Ridgeway completed the installation in about 3 hours. He was ultra-polite, very professional and his work was stellar. We could not have had a more positive experience from beginning to end and the closet is more beautiful than I expected."

"good, little bit expensive"