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"Job was done on time, as promised and quoted. John was open and responsive to modifications made to the project."

"The septic was redone by Ducks Septic at the end of 2020. While it was being redone, there were a variety of things that were dissatisfactory, but which I ignored as I figured I would deal with it later and was just happy to be able to use the toilet and shower again. The real trouble began in 2023 when I received a notice from the county stating that the septic tanks lacked proper permits. I reached out to Ducks immediately and asked for them to rectify it. I didn't make a fuss, in fact, I just asked for a resolution and them to fix this since they were paid for this initially. My interaction with Tania, a representative from Ducks, further exacerbated the situation. Initially, she insisted I pay for the permit fees, despite my previous payment for the entire job. After a back-and-forth, she claimed she would resolve the issue at no extra cost. However, this marked the beginning of a gaslighting process. Tania purportedly communicated with the county, but as I followed up every two weeks, she provided continuous assurances without any tangible progress. Eventually, she ceased responding altogether, leaving me ignored and frustrated. I expected to have my septic completed in a timely manner, for it to done as paid, which included all permits, and for my landscape to be intact and as it started, but what I got was anything but. First off, the job took forever, the brother of the owner said he was doing it, ‘on the side’, despite not getting a discount? So we were always taken care of at night or when their employees were available. The septic took months to install, not including the time the permit wait was happening, as I understand that’s beyond their control. Secondly, our entire landscape was destroyed, causing thousands in damages. The smallest things being the very large piles of dirt left on the property and the dirt being pushed into our rocks along the inside smaller fenced portion, destroying the foundation of our fencing there. Then the major destruction being our irrigation system was moved, cut, and no longer in working condition as well as moving our entire *newly installed* fence line so it is now crooked. To add insult to injury, the permits. I now have threats from county about my septic not being permitted and thus, am apparently not allowed to use….. I guess a portapotty will work? Maybe I should have thrown a major fit from the get go? Oh, I know, maybe hired a real septic expert. This is the start. I am contemplating seeking recompense for the landscape damage, rectification of the permits, and compensation for the extensive difficulties this ordeal has caused."

"I had a horrible experience with Temperature Control. My AC stopped working on July 3rd 2023, I hired Temperature Control to diagnose the issue. I already suspected it was the blower fan motor, and Tony the Tech from Temperature Control confirmed my suspicion. However, he made it sound like a nightmare, claiming it was a rare "legacy" part that would be extremely difficult and expensive to obtain. He even went so far as to say he couldn't provide an accurate estimate. After disappearing into his truck, Tony returned with what he called "4 options" for me, each with shockingly high prices ranging from $2,186.43 to a staggering $21,874. The fixed included a $701.55 charge to clean the blower wheel. As if that wasn't enough, he then tried to convince me to purchase a completely new AC system, persisting for about 30 minutes. Seeing through their tactics, I told them I needed time to think and sent them away. Refusing to be taken advantage of, I decided to call another company for a second opinion. They promptly examined my AC and fixed the issue for a mere $560, which included a simple cleaning of the blower wheel using a basic hose. I asked the other company if it was a hard blower motor to obtain and they stated that it was the most common motor. In my opinion, Temperature Control operates in bad faith, preying on people in vulnerable situations. Their attempt to exploit my urgent need for AC repair by proposing exorbitant prices and pushing unnecessary replacements is utterly despicable. I strongly advise others to steer clear of this company and seek more honest and reputable alternatives."