FALCON FLOORS LLC
130 Doreen Drive
FALCON FLOORS LLC
130 Doreen Drive
Customers say: Quick response
207 local quotes requested
22 years of experience
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Aurelio was pretty quick to respond and based on the reviews I read the common sentiment was that it is expensive but he does a great job. Since I was in a rush to do the project before moving in and he seemed trustworthy I hired him. As far as the meeting the promised timeline they definitely delivered. However, they relied on my inexperience and first lied to me, then did a lousy job on top of that. The job was to install hardwood floors on the second floor and to match it to the first floor that already had hardwood floors. On the first day of the job he called me and told me that he has "good news" supposedly he was sent wrong flooring material, but because the supplier made a mistake even though it is better (wider than what I already have) he is not charging us more. He gave me 5 minutes to decide on what I want to do. Given I was at the time 1.5 hours away after some thinking I agreed. But the trick was that he told me on the phone that instead of 2 1/4 they sent 3 1/4, however my floors were actually 4 inch wide, so in essence it was actually a worse choice, when I actually saw what 2 1/4 looks like at my friends place I was convinced that he made a mistake, sure enough the next day when I visited the house he still innocently pretended that mine were narrower and faked a super convincing surprised face when he realized that already installed floors are wider. I was so naive that I actually believed him, however you actually have to walk through first floor to go to the second floor and what kind of a professional could even for a moment not realize that they made a mistake, one look is enough, so he lied to me. I later realized that this was probably a much cheaper option or he had it already from a previous job, these are speculations of course but I am sure he lied, or honestly they are all just bunch of amateurs because even I could not make that mistake. To be entirely honest he gave me a $500 discount, I didn't ask or negotiate he just offered it to me, I guess he was afraid that I would make them redo it since they were caught. In any case I agreed but the dishonestly of it still stinks .... I am mad at myself for being so naive ... Secondly, they installed marble in my bathrooms, and when I pointed out some scratches I was called a "perfectionist", and honestly I don't know why I should not have high expectations given the price they asked and the fact that I didn't even negotiate. He then told me that he will send someone to fix it can be sanded off, and now I regret agreeing to that, you would think they know what they are doing, but obviously not, I can see the sanded part very vividly now, if anything they just made it much worse.... To top this all of, a few weeks later my cat throws up on the hardwood floors and it stains. When I talked to him he said that it is possible that the poly was not good, they will come and check and if I want a better quality poly if I pay a bit extra they can do it. They came sanded a bit that part applied a new poly to test, and I can still see the difference between the old and the new, the same Satin looks so much worse on a poor quality part ... they promised to come and fix it, although gave me bunch of stories how they do things for people and then if they scratch something people complain. The whole thing was so stressful and I was so hurt and disappointed that they would use crappy staff just to save $100 in a project that cost me 13K that I never contacted them back, I never wanted to see them again ... I figured that they will screw something up if they come to fix it and then represent it as them doing me a favor and me still complaining ... I am not even talking about them matching the stain color ... bottom line the easiest directive of matching 2 floors somehow didn't go that well and now I just have to be very careful with the cat and deal with crappy floors. Again to represent everything fairly I think they did a decent job laying the floors, it is just they were cheap and greedy ... honestly even though they should have used the best material if they told me I need to pay $100 extra to use the best poly I would, and he knew that I would, I never questioned any expense they had to do for the tiles, so he was very well aware that I will not spare expense on it to get the best results, but alas ... If you ever hire them I would encourage you to ask what they are using, check all the material they are buying and do not trust them to have your best interests in mind. Hope this will help someone to make the right choice!"
Seda D on November 2021
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Aurelio was pretty quick to respond and based on the reviews I read the common sentiment was that it is expensive but he does a great job. Since I was in a rush to do the project before moving in and he seemed trustworthy I hired him. As far as the meeting the promised timeline they definitely delivered. However, they relied on my inexperience and first lied to me, then did a lousy job on top of that. The job was to install hardwood floors on the second floor and to match it to the first floor that already had hardwood floors. On the first day of the job he called me and told me that he has "good news" supposedly he was sent wrong flooring material, but because the supplier made a mistake even though it is better (wider than what I already have) he is not charging us more. He gave me 5 minutes to decide on what I want to do. Given I was at the time 1.5 hours away after some thinking I agreed. But the trick was that he told me on the phone that instead of 2 1/4 they sent 3 1/4, however my floors were actually 4 inch wide, so in essence it was actually a worse choice, when I actually saw what 2 1/4 looks like at my friends place I was convinced that he made a mistake, sure enough the next day when I visited the house he still innocently pretended that mine were narrower and faked a super convincing surprised face when he realized that already installed floors are wider. I was so naive that I actually believed him, however you actually have to walk through first floor to go to the second floor and what kind of a professional could even for a moment not realize that they made a mistake, one look is enough, so he lied to me. I later realized that this was probably a much cheaper option or he had it already from a previous job, these are speculations of course but I am sure he lied, or honestly they are all just bunch of amateurs because even I could not make that mistake. To be entirely honest he gave me a $500 discount, I didn't ask or negotiate he just offered it to me, I guess he was afraid that I would make them redo it since they were caught. In any case I agreed but the dishonestly of it still stinks .... I am mad at myself for being so naive ... Secondly, they installed marble in my bathrooms, and when I pointed out some scratches I was called a "perfectionist", and honestly I don't know why I should not have high expectations given the price they asked and the fact that I didn't even negotiate. He then told me that he will send someone to fix it can be sanded off, and now I regret agreeing to that, you would think they know what they are doing, but obviously not, I can see the sanded part very vividly now, if anything they just made it much worse.... To top this all of, a few weeks later my cat throws up on the hardwood floors and it stains. When I talked to him he said that it is possible that the poly was not good, they will come and check and if I want a better quality poly if I pay a bit extra they can do it. They came sanded a bit that part applied a new poly to test, and I can still see the difference between the old and the new, the same Satin looks so much worse on a poor quality part ... they promised to come and fix it, although gave me bunch of stories how they do things for people and then if they scratch something people complain. The whole thing was so stressful and I was so hurt and disappointed that they would use crappy staff just to save $100 in a project that cost me 13K that I never contacted them back, I never wanted to see them again ... I figured that they will screw something up if they come to fix it and then represent it as them doing me a favor and me still complaining ... I am not even talking about them matching the stain color ... bottom line the easiest directive of matching 2 floors somehow didn't go that well and now I just have to be very careful with the cat and deal with crappy floors. Again to represent everything fairly I think they did a decent job laying the floors, it is just they were cheap and greedy ... honestly even though they should have used the best material if they told me I need to pay $100 extra to use the best poly I would, and he knew that I would, I never questioned any expense they had to do for the tiles, so he was very well aware that I will not spare expense on it to get the best results, but alas ... If you ever hire them I would encourage you to ask what they are using, check all the material they are buying and do not trust them to have your best interests in mind. Hope this will help someone to make the right choice!"
Seda D on November 2021
