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"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"I had a deeply disappointing experience with this company during a recent remodeling project at my parents' home. While some aspects of the work were satisfactory, several significant issues remain unresolved: Poor Quality and Incomplete Work: Many areas were left unfinished or poorly executed, despite multiple walkthroughs and follow-up communications. Unprofessional Behavior: The team brought children to the job site without approval, disrupting the work environment. Lack of Cleanup: Dust and debris were left throughout our home after the work was "completed." Missing Documentation: We’ve repeatedly requested an itemized receipt and proof of worker licenses, but these have not been provided. They turned off our gas on a Friday and refused to come back to turn it on until Monday. We notified them of this on a Friday, and it should have been rectified. Terrible Communication: Emails, texts, and calls have gone unanswered, leaving us frustrated and without resolution. Additionally, we were bullied into signing off on completion of work (by Sapir) with the promise they would return to complete the issues that were pointed out. They never returned or communicated further with us despite reaching out on various occasions. I cannot recommend this company due to their lack of professionalism, poor communication, and failure to meet basic standards of quality and accountability."

"Did a great job. My toilet no longer wobbles."

"Excellent. Great communication, thoughtful consultation for the project (great/practical ideas), and the work was done exactly as planned. Highly recommend!"

"Excellent work, Excellent Customer Service, Excellent attention to minimize the inconvenience of the construction work, Daily visits by PM, prompt response to questions and concerns, finished product was everything that we had planned and paid for. 10 STARS!!"

"We are extremely happy with the results of our new kitchen. Manuel was super polite, professional and did an outstanding job with everything. The cabinet crew came in and knocked everything out within a few hours. Nick was patient and helpful throughout the entire process and he coordinated everything from start to finish. The price was so reasonable, we couldn't let the opportunity pass us up. especially since we also redid the half bath and the laundry room. We will definitely be seeking GNI services again for future renovations. In the end we are 100% satisfied with the results."

"Very professional and excellent communication. Close monitoring of work by owner throughout the process. Superior workmanship and close attention to detail and kept all promises. I’m so happy with my gorgeous new bathroom!"