Roman Roofing Inc.
Serving Rotonda West, FL and surrounding areas
Approved
In business since 2015
Free estimates
Emergency services offered
"THANK GOD FOR ROMAN ROOFING!!!! ABSOLUTELY AMAZING PEOPLE AND AMAZING COMPANY!!! They saved a Naples School Teacher and Costco Employees 1st home!!! And for that, we are forever grateful & indebted to them for life. Please read my wife and I’s full story….. My wife and I had storm damage due to Hurricane Irma as many did. Our roof was leaking in 7 different locations and we desperately needed help. We didn’t have enough buckets to catch the water that was leaking from the ceiling and needed to get it started as soon as possible. We hired a roofing/construction company out of Tampa to do the job. All looked great on paper but when it came time to get the job done they did not have a clue. It was a train wreck from the beginning. We provided a 50% deposit. We went over what we wanted and typed up a document of exactly what materials we wanted them to use for the job. They lied about everything from specifics of the job to the work that they would be doing and how they would be doing it. They ordered the wrong wood. We asked for and paid for plywood, they ordered OSB which is cheaper and less durable than plywood. We sent it back. When the correct wood was finally delivered they only had paid for and delivered half of the wood. The wood was placed in their empty dumpster which was sitting in our driveway. I asked them to please put it in our garage as it had been raining heavily for several days, they did not. The wood got saturated as the dumpster filled up with water. I covered it with a tarp that I purchased from Home Depot because they would not and we wanted it covered in the meantime but the tarp started sagging like a pocket and holding water. I was draining the water off of the tarp to try and prevent all of the plywood from getting damaged and leaning back on the dumpster pulling on the tarp, my hand slipped…I hit myself in the eye, lacerated my cornea and retina, fell off of the dumpster, herniated a disc in my lower back and ended up in the hospital. All because the contractor was too lazy to place the plywood in the garage (that I left open) to protect it from the rain. The plywood was now soaked, warped and useless. But not to worry because my contractor had the nerve to ask me for more money to buy new plywood. What we had was useless and had to be thrown out. We ordered and paid for 3 glass impact skylights, they delivered plastic bubble skylights that were much cheaper and not impact. We sent them back. We ordered stainless steel fasteners to fasten the plywood, they delivered fasteners that were cheap and not stainless steel. We ordered tile and paid for it and never received it. We ordered pressure treated 2x4’s for the soffits they delivered 2x4’s that were not PT. We sent that back. When it came to the underlayment, we requested a secondary water barrier. It was delivered but ended up being the wrong type and was for shingle roofs that were to be used for flat construction. Our roof is tile and the type of roof we have is a crossed gable. When we provided the information to the owner for the job, he stated that he would take care of and order the permit within a week’s time. It never happened, he did the paperwork for the permit 6 months later. When the permit was finally submitted by our contractor and processed by the Collier County Building Department it was kicked back 3 separate times with 3 separate mistakes that our contractor made: #1) Wrong address/missing documents #2) Expired insurance #3) Incomplete materials list They were 6 months late in starting the job. When they did start the job, they would only work for 2 hours then they would leave and we would not see them again for another 5-7 weeks. Then the pattern was repeated. They left our roof exposed, did not dry it in correctly with the tarp, water snuck under the tarp in many areas when we were not home because they did not drape the tarp over the ridges and our home flooded in 3 separate rooms creating an additional $67k in damages including mold that was now spreading. If that was not enough, then I found out that they were stealing fruit from my fruit trees. Wait I am not finished: I then received a phone call from my association president stating that on two separate occasions, the roofers I hired were urinating in my neighbor’s yard. Needless to say, we fired them, cancelled the permit and reported them. My wife and I were not going to make the same mistake again. We were going to do a lot of research, talk to a lot of people, and hire the best. That is exactly what we did! The phone calls we made, our weeks of research focusing on the other piece of also reading reviews on every review site out there, our conversations we had with many people over the course of several weeks every single day, all led us to the best, Roman Roofing. Everyone that has had work done by them, absolutely loved them and their work!!! We spent over an hour talking to Owners Norm and Lindsey Dopfer on the phone. We set up an appointment and asked if they could please come out to our house to meet with us instead of a sales guy or project manager. They agreed and said in exact words “We are so sorry that this happened to you guys, don’t worry we will take good care of you and your house, we will get a great roof on your house for a great price.” It didn’t take my wife and I very long at all to figure out that we had the right people for the job. We hired Roman Roofing to take the job over and that is exactly what they did. The work they did was exactly as advertised. They were educated, had an answer for every question/concern. They were incredibly organized in every single facet, very professional, the paperwork was perfect, the permit process was perfect, the materials ordered was exactly what was received. They came when they said they would come, they ordered and delivered exactly what we requested they use for all of the materials, they started when they said they would start, they finished when they said they would finish, attention to detail was amazing. They were friendly and they were extremely clean. Everything that they touched “from start to finish” turned to gold. We have the nicest, neatest and best looking roof in the community. The workers cleaned up the jobsite every single day that they left. I am not an emotional man, but it is emotional for me to write this because of what my wife and I have been through. I will recommend them forever! It is so nice to know that beautiful, honest, hardworking, dedicated people like the owners of Roman Roofing Norm and Lindsey Dopfer and their entire crew from the project managers, to the site managers, to the installers to the carpenter’s to the tile crew, still do exist!!! They were all a blessing and absolutely, amazing! Please excuse my passion for greatness. This letter is just a drop in the bucket for what my wife and I feel like we owe Norm and Lindsey Dopfer & Roman Roofing for their honesty, amazing work, and for saving our home. Jonah N. - Naples"
+13
Response time5 days
11 neighbors recently requested a quote
Recommended by91%of homeowners
