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"Our First Clean was wonderful! We were so very impressed! Then we were assigned another family member to clean our home along with another person. Things were ok for several months, not stellar like our initial clean. Things left undone or lightly cleaned. And we were in contact with them to let them know when things fell short. We have extensive hardwood and from the beginning gave very specific instructions to how the floors were to be managed. Unfortunately-- a vacuum, with likely a beater bar was used on the wood, ruining about 500 square foot of flooring with hundreds of scratches. The cleaner didn't even realize this was occurring and went about her way cleaning the whole area and damaging the floor of a very large room. To top it off, to our mistake of allowing the company to continue, they scratched more flooring in another room about a month later. Ugg, we were speechless... In order to complete the repair had to have a mover come, a flooring company come, and then a mover again in order to get the room set back up. While Golden Rule did pay for the repair, they weren't caring enough to prevent it a second time. We were out of use of our bedroom for several weeks while getting this all corrected. The frustration and inconvenience of this incident was huge. We would recommend staying clear of this company at all costs. While it may seem they are local to St. Louis, apparently they are based out of Springfield IL having perhaps one local person. The phones are a bit strange as you aren't sure who you are calling or being forwarded to. And there seems to be some confusion over who handles which calls. Overall, a regret. Had we been assigned the first person, we would have likely been in good hands. -- Again we recommend AVOIDING this company."

"Simple start up. Area rep did walk through. Bid submitted same day. Paired with a team for cleaning. Ms. Tracy and her team are awesome. Start date turn around 10 days. Very smooth transition to new vendor for our business."

"They were nice and courteous"

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"I called the Window Gang yesterday to get an approximate time they would be here. I received a text that Ryan was on his way. He arrived at our driveway at 10:18 am. My husband went outside to check on him about ten minutes after he arrived. He was already gone by 10:30 am. I checked our ring doorbell and saw him putting his ladder back in his truck at 10:25 am. At 10:31 I received a survey from the Window Gang about the job. At 10:35 am I received an invoice for the supposed completed job @ the estimate price of $195.00. I called the company and was assured that Ryan had been on the roof and all of our gutters were clean. How he could check everything out that quickly is unbelievable! He never even went around the house. Charlene from Window Gang said she would call and have him come back. I told her not to bother if that is all he was going to do. A short time later we saw Ryan on a ladder toward the back of our house. We went outside to check side and I told him that was a new room- less than a year old. He showed us that he was taking pictures of the gutter ps and they were ALL clean, a couple of the pictures showed dark stuff in the gutters. I asked if he was going to clean that are and he looked at me as if I were asking him to go to the moon. He left without ever cleaning anything or turning on any water to even pretend like he was cleaning. Therefore, I do not believe we should pay The Window Gang for a job they didn’t even start- let alone FINISH!"

"I asked about vacuuming the furniture as part of the cleaning. The owner told me he relies on his cleaning machines to get the dirt. I did some vacuuming myself before they came. After they left I checked some of the areas like the back of the loveseat and corners of the couch. There were clumps of animal fur. They knew I had a cat but did not make sure the clumps that came up were gone. When checking to see if the furniture was dry I put my hand under the back cushions and found crumbs and even a small plastic toy. I would say the people he sent were not very thorough. I used a sticky lint brush and the vacuum to finish the job."

"Great communication!!!!"