
Serving Salem, MA and surrounding areas
Approved
In business since 1999
Free estimates
Emergency services offered
"After a significant delay, mostly because of overbooking and generator availability, installation went well and everything worked as it should. Because the cold weather kits were not available, they could not install it and required another appointment. That's where most problems happen. Calling, leaving messages, talking to people to leave messages to call back, emailing endlessly, the electrician that did the install leaving, after months, the kit was installed, successfully. The next hurdle was the 1 year prepaid maintenance service, oil/spark/filter change. That took 5 months to iron out when we could get someone to respond. The generator was installed 10/2012 the prepaid maintenance happened on 05/2015, because of so many communication misses. Then we paid $385 for a 1 year maintenance which happened on 06/2016, again because a combination of our availability and successfully getting the attention of McCurdy through whatever means possible. This year, 08/2017 the generator would not exercise. I called McCurdy, left messages both to a machine, in the middle of the day, and with a person in the morning. Two weeks goes by and nothing. I diagnosed the problem as the 12V starting battery, which lasted 5 years with only 85 hours on the generator, by far only exercise hours. While most questions or scheduling could be an easy ten minute conversation with everyone walking away happy, this never happened. Will not go back to McCurdy for any reason."





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