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"very well done"

"We signed a contract on 3 May 2025 for concrete extension of the driveway, the back patio; construction of a screened in porch and building an arbor over the back patio extension. The sales person was so good that we did not get any additional estimates (our mistake). He promised us excellent communication, excellent work, 5-year warranty. At the time the contract was signed the owner was out of the state as was the construction manager. Doug and Craig were always nice when they did communicate. The first part of the construction contract was for the driveway and back patio concrete extension. The person that did the concrete work ended up cutting our main water line and also destroying 2/3rds of the lines for our sprinkler system. He repaired the main water line. I watched the repair job and was very concerned as one end of the repair only overlapped about 1/8th inch with the main water line. I am concerned that over time it will not hold. In addition, the concrete contractor pulled the junction box for the main water line for the city out of the ground and when the concrete was poured the concrete hardened inside and under the box. We had to pay a sprinkler company $2900 for 2 days of work to replace the broken sprinkler lines, replace the sprinkler heads which the concrete contractor threw away and chisel the concrete out of the water main junction box and rebury it. In addition, the concrete contractor caused damage to our privacy fence gate entry with his Bobcat and tore up large parts of our yard. Timeless Sunsets did a partial repair job on the privacy fence and partially filled in the foot deep tire ruts with dirt. I had to purchase 10 bags of top soil, 8 bags of sand and grass seed to repair the damage to the yard. The sales person had also mismeasured the amount of concrete needed and charged us an additional $600 above what was in the signed contract. As far as the excellent communication I have seen the construction manager twice and the sales manager 3 times over a month and 10 days since the contract was signed. I was told our $24,000 job was a small job and they had to spend their time on their big jobs. Communication has been mainly by text msg which I have to initiate. The construction manager asked us not to include the sales person in any communications which I did not do as the sales person was the one who wrote the contracts and told us which services would be included. I have received 1 text msg which I did not initiate. The construction manager never contacted us, or visited the entire time the concrete construction was being completed and no one offered to pay for any of the damage to the sprinkler system or have the main waterline professionally repaired. The screened in porch and the arbor were completed rapidly, in a few days. The door initially was not hung properly on the screened in porch and would not open all the way. The contractor had to return to rehang the door which left about a 3/4-inch space under the door which would allow insects to enter. I asked aren't you going to add a threshold? He said I am tired of driving back and forth if you want a threshold you will have to go and buy one right now and he would install. I drove round trip about 40 minutes of driving time to Home Depot and purchased a threshold with the help of an associate. When I returned the contractor said it won't work and made one out of a 2 x 4. We have had some rain and the B board on the inside of the screened in porch is already warping. The construction manager and sales person came out and for the first time I was told that I would have to buy the stain and paint because that is their policy. This was 1 month after the contract was signed and I was told they would pay for the stain and paint and the sales person also wrote on the contract "Stain is included for the arbor" and "Paint for the exterior only" which referenced the screen in porch and I would paint the inside. They said the reason they don't buy the stain and paint is it causes too many problems if it doesn't match. I responded what if I buy the stain and paint and you reduce the amount remaining on the contract for that cost and they said no. The owner refused to uphold what was written in the contract and at that point we said we would find someone else to complete the job (June 16,2025) since they would not uphold their contract and because of all the damage which had been done. New contractor did an excellent job of painting, staining, building a handrail and stairs and I had to pay an additional $2800. We have remained civil and courteous throughout this process. The company does not uphold what their sales person says and writes in the contract. The construction manager does not inspect the subcontractors work to make sure it is done properly. They do not pay for damage that is done to the property and any damage they might attempt to correct does not return to the original quality. Communication is poor with the customers and between their contractors, managers and sales personnel. The completed work is average, nothing special and not as good as expected from the sales spiel and is the only reason I gave them 2 stars instead of 1. I cannot recommend this company and would not use them again."

"Gio and his team knocked out my project just as I had imagined. Very informative when it comes to choosing materials. Highly recommended if your looking for a deck."

"Fence gate needed to be replaced. They did an excellent job."

"Scott Birdseye and his crew did an outstanding job rebuilding our deck and pergola on our back porch. Scott is very honest, hard working and reliable. They were a pleasure to work with and I would highly recommend him to anyone."

"Team was extremely friendly and professional , provided multiple options and complete high quality work in a short amount of time."

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"Kyle worked with us to design the perfect backyard covered patio for our house. We love it. It gives us a great space to sit out of the sun and to barbeque out of the weather. All of our neighbors and friends have complemented on the looks and the quality. It has added value and functionality to our house and we are glad we did it."

"Josh & Laura came on a Friday afternoon to begin staining the new wood on our deck extension. They returned Saturday to complete the job. Their work was excellent. They stained our older deck wood to match the new and it is beautiful. They also stained part of our garden house and extra boards for us to fashion a gate for the deck. They work hard and as a team and were very pleasant. Definitely recommend their work!"

"It went very well. Luis arrived on time and completed the job quickly and efficiently. The work was very good quality and he cleaned the work area when completed. I’m very satisfied with the work and the price was reasonable."