Get matched with top deck or porch build or replacers in San Antonio, TX

"Quality Custom Decks tuned key the entire project including the deck. I was very pleased with the results."

"The process begins with a visit by Kyle who took the time to listen to our plan, survey and take measurements and then come up with a drawing based on a short discussion. He was sensitive to our budget and he quickly made adjustments to meet that budget. I'm not going to go into the whole process from contract agreement to final hand-off but needless to say, every activity from HOA plan approval, scheduling, demolition, delivery/pickup of materials, construction, staining, and change order was clearly communicated to me and handled by either Aaron or Mike. It also helped that I was there to watch the progress and if questions arose, Juan was there to talk to me directly. I was always informed of what was coming next, when, and who would be my contact during those phases. Communication seems to be an important focus of their company. I noticed that this company focuses on the details and quality of their work - I could tell immediately tell by how precise Kyle drew up the deck plan during the sales visit and then later during construction the details of the deck framing, by Juan and his crew, how quality focused this company is - I'll never see the framing again but it was nice to know it was done really well! Finally, when the steps that were built were just not right, Mike took the time and effort, worked with Kyle to quickly re-design a replacement and get that re-built in a very short amount of time. I want to thank Kyle, site managers Aaron, Mike, and builder Juan for all the hard work put into this project. I know it's not the biggest project they've worked on but I'm very pleased with the results and would highly recommend their work to friends and for any future projects I have."

"First, let me say that the deck is beautiful. The man who built it was knowledgeable and hard working. The women who came to apply the sealer were great. We were given nice discounts for being a teacher. All of those are the pluses to our experience and pushed our rating to C. Our problem with the experience was the length of time it took, poor communication from the company about deliveries, work schedules and the fact that only ONE man worked on our deck the entire time (which affected the length of time to build). Timeline and completion plan were big concerns of ours from the estimation process. We told each company we got estimates from that we wanted the time between taking the deck off of our house to completion to be tight and minimal. We were told that this was possible. On our estimate from Timeless Sunsets, we were told 7 days. It took 3 weeks! If the company had been transparent (tell us lumber was hard to get, tell us you are having ONE man do this entire job, etc.), we could have either prepared or chosen someone else. I have texts from the owner telling us when lumber would arrive on a Monday (we thought he had an ETA from the lumber company). The installer took the deck off of the house on that Monday, so we could no longer exit the back door to the yard (it’s 4 feet off of the ground). The lumber did not arrive until Thursday afternoon and then the company told us they would begin the rebuild after the weekend. That’s one full week with no back door. Again, we said from the beginning that timing was important to us."

"Kyle came out and designed us an outdoor kitchen and cover for our existing deck. He was professional, thorough, and extremely knowledgable. He answered any questions we had (and we had a lot). The end result was above and beyond our expectations. We have recommended Diamond Decks to many of our friends. A+ service all the way around."

"Many factors figured into this job, but overall, I am very pleased with the job and workmanship. The job was finished to my request and specifications. Factors that figured in were: weather, supply issues, equipment issues, a weekday work week for the technician performing the job, and unforeseen wood rot damage forced a change order and an increase in price quote. The technician was friendly and very experienced, but on several days, worked at the job site, less hours than a bank is open. Sometimes he was tending to equipment or supply issues, but I suspect this was not always the case. A minor issue that occurred was the cleaning up at the finished job site, Hundreds of wood screws from the original deck surface were left, both underneath the deck and near the deck in the grass were they could have been hit by a lawn mower. The technician told me they would be picked by a strong magnet that he had, but its evident that he never used it. I picked up by hand and a magnet that I had, HUNDREDS of wood screws that were left."

"I had a pool deck built by this company. The quality of his work was excellent. He started early in the morning and worked until dark. My deck was done in two days in time for our 4th of July party. I highly recommend this company, you will be pleased with his work. I love my new deck!!!"

"We have a custom designed for our backyard Western Red Cedar deck, pergola, and cable rail system. We love that the deck is up to code, and completely and safely free standing--- nothing drilled into the fascia or foundation . Thank you for sending Juan and his team to build --- great cooperation, skill, and dedication from the beginning until the end application of Australian Timber Oil. You listened to us, and wonderfully delivered a great asset to our backyard. Thank you again Kyle."

"I recently had a deck built by Paradise Decks & Spas. I was pleased from sales to inspection. Fredrick the salesperson was very knowledgeable and his presentation was without pressure. No empty promises! He was upfront about timelines and the timing was reasonable. Mike who built the deck did a great job. Jamie in the office was helpful and courteous. The inspector also named Mike was professional. I would highly recommend this company."

"They did an amazing job on our hine kitchen renovation! Fair prices and good communication."

"Signed contract for 1,000 sq ft floating deck and railing atop 3-car garage, some Hardie boards installed on end of 2nd story house facing deck, painting, caulking, etc. 24/25Aug Hardie installer did an unprofessional job. 12,13&15 Sep, first paint crew did lousy job caulking and painting Hardie boards. 5Oct, second paint crew did more caulking and tried to better paint job. Still blotchy, but tired at this point dealing with company. Threatened to pay for what was done and terminate contract, but owner threatened to have his attorney contact us. We continued after having an hour-long meeting with the owner to get things on the "right track;" however, nothing changed. 11-23Oct, deck installers installed sub-frame pressure-treated lumber and Trex decking, steps, and porch cover. A very nice job. 23Oct, sub-contractor did excellent job installing a metal roof on the porch. 24/25Oct, another crew did a beautiful job installing railings. 30/31Oct, second paint crew did poor paint job and poor storm door install. 6Nov, had to have Hardie board door frame removed and replaced with cedar (wood) frame for storm door to be properly attached. 7Nov, Third, yes third, paint crew showed up to paint and caulk door frame and touch up 2nd paint crew's poor paint job. Contract and advertisement state "no money paid till job completed." On 19Oct owner asked for "$25K or $30K payment" as he needed funds. I acquiesced and gave him $20K. Final payment of $26K was made on 8Nov17. The day final payment was made, I had a question about Trex and went to the Trex web site and discovered the wolmanized/pressure-treated sub-frame lumber used for the floating deck should have had Trex Protect Joist and Beam Tape installed doubling the life expectancy from 10 to 20 years--confirmed via e-mail from Trex customer service. Was disappointed this professional company with a "passion for quality deck construction" wasn't aware of this product. (Did ask Diamond Deck owner why this wasn't used in our last e-mail to him, no response--he had our money. After agreeing to a $46K contract, certainly another $500 or so for beam tape to double the life of our sub-frame wouldn't have been an issue.) This 10-week project was the most stressful remodeling experience in our lives. Extremely poor communication, project managers who don't oversee a job nor coordinate work with homeowner and workers, and excuses galore. The company obviously takes on too many jobs sacrificing quality and leaving the homeowner feeling like this is a side-line project and "we'll get to you when we can." Also, we are still cleaning up behind the crews (oil stains all over our driveway from sub-contractor/employee vehicles, unused screws, cigarette butts, etc.). We paid for our own porta-potti as none was offered. During this 10-week ordeal (albeit we did have several weeks of poor weather or shipping delays) we had NUMEROUS e-mails, texts, phone calls & some meetings--totally uncalled for if this was"