Get matched with top consultant professional home or office organizers in Santa Fe, NM

"Complete Waste of Money: This company was recommended to me by a close friend of mine who used them about a year ago to move a 3 bedroom 1800 sqft home. Having a very similar home, I decided to use them for a move in February of 2019. The move was literally 8 minutes away. What a mistake! I made my reservations online and then called them to confirm. Carlos the owner answered the phone and confirmed my booking, verified the size of the truck and crew I had requested, and gave me tons of assurances and guarantees for my up coming move. This is where the good part ends. On the day of my move the two guys showed up and I walked them through what had to be done: Just the large items, no packing needed. My friend who recommended them was there to help me supervise and about an hour into it, she pulled me aside and said "These guys are moving really slow. The crew I got moved me in 2 hours." I started paying attention and realized that the two would come into the house, pick something up and sounder over to the truck and disappear for 5-10 minutes. I got curious and after one of their leisurely trips back to the truck I quietly went out where I could see the in the truck. They were both on their phones and gabbing. When they saw me, they both straightened up and hurried back into the house. When I met them on their return trip, I asked "How is it going?" and got "Good, there's a lot of things and the snow is slowing us down." in this way, they stretched a two hour move to 6 hours and 15 minutes. The icing on the cake was when they were unable to push my tool cabinet up their ramp and told me they would have to come back the next day with the truck that had the lift but I'd have to pay $30 extra for that. I kept biting my lip because I needed my stuff moved that day. Mind you, the tool cabinet that was too heavy for them had been moved by two other moving companies on previous moves without a problem. Then there was the delivery debacle. Every single piece of wood furniture arrived with new dents and scrapes, the ceramic pot for a $250 silk plant was smashed, the plasma TV's base was bent to the point one corner was almost touching tv stand, the corner of the tv stand was cracked, the side of a filing cabinet had a large dent / bend in it and on and on. The next day I had to meet them again at the old house. The tool cabinet got loaded and delivered and one of the three guys introduced himself as Carlos, the owner. I pointed out the variety of problems and he had a guy to fix this, and he could get a part for that, and no problem it would all be taken care of very quickly. Oh and when I pointed out the silk plant, he says "Well, moving your tool cabinet was going to cost you $60 but I'll do it for free in exchange for the broken pot". Wait! it went from $30 to $60, a 100% increase in 12 hours? But I agreed to the exchange just so I could get on with my life. You guessed it. Carlos was lying with all his promises about getting everything fixed. I didn't hear from him for 2 weeks. Finally I called him. He didn't even remember the promises he had made. When I finally cornered him in his lies, he said the fix it guy had suddenly moved back to Mexico and the TV part couldn't be found on eBay and he wasn't about to buy me a new TV. Then he offered to take the items to get them fixed which I'm sure I would have never seen again. I stopped him and I said "I will be ending this conversation and I'd like for you to think about this and figure out what you want to do. But remember that in this day and age, the consumer has great power with the reviews they can leave about your services." Then I terminated the call while he was still trying to cut me off. In a few minutes, he called which I let it go to voice mail. He left a ranting and raving message full of excuses and blaming me for everything which ended with "Please call me back and tell me what you want to do." Which I did and asked for refund for 2 of the 6 hours I was charged still willing to pay twice what it should have cost. Guess what? Never heard back. Don't hire them."

"This team is terrific. They are professional, courteous, timely, experienced! They cared for our belongings as if they were their own. Not a nick on furniture or walls which was pretty amazing since our stairs were very narrow. I really liked that this was a father and son team. Price was reasonable. They charged by the hour which allowed us to do a lot of the prep work and which saved us money. I highly recommend them. We will be using them again in the near future."

"Not well at all. He had a young guy with him who did most of the work, with him yelling at him most of the time. One of the shelves was installed crooked. They dropped one of the cabinets and still installed it. He said he would replace that cabinet because it had damages. It took me calling him after weeks of not hearing from him and then a couple of weeks before he came out again with the replacement cabinet. He had another young guy with him. He installed the cabinet but the cabinet had rough edges and the doors have a gap between them. The quality of both cabinets was below par. They also chipped one of the shelves he had previously installed. He also did not bring the shelves that go with the cabinets and a bracket that he was going to install on one of the shelves. I was out of town and told him when I got back I would contact him. I contacted him earlier this week telling him I was very dissatisfied with the cabinets and wanted them replaced. I have yet to hear back from him. I had already paid him the second half owed him with him promising to get the job completed by replacing the damaged cabinet. I guess I have learned my lesson not to pay the balance until I am completely satisfied."