Black Moose Chimney & Stove LLC
Black Moose Chimney & Stove LLC
Black Moose Chimney and Stove. We are New Hampshire’s best choice for professional chimney service and inspection. You can depend on over 10 years experience in the chimney, masonry and fireplace / stove business. We are fully insured and licensed and our uniformed technicians will arrive in professionally marked vehicles. We are a full service chimney and fireplace company that is Chimney Safety Institute of America (CSIA) Certified and members of the National Chimney Sweep Guild (NCSG Members) and members of the NEACHP (Northeast Association of Chimney & Hearth Professionals). Our loyal customers count on us for Real Estate Chimney Inspections, Historic Renovations, Fixing Leaky Chimneys, Masonry Chimney Repairs and New Fireplaces, Wood and Pellet Insert & Stove Sales and Installation. You can trust the licensed and insured technicians at Black Moose Chimney and Stove to install new fireplaces, stoves and inserts for the most efficient heating value. Rest easy that your chimney system and venting is working properly. Safety is a primary concern when it comes to Annual Chimney Inspection and Cleaning. Lack of proper maintenance can result in chimney fires. Chimney inspections are required for many real estate transactions and we can offer a Level 1 or Level 2 Inspection that will identify any potential deficiencies and allow you to repair your chimney, stove or fireplace bringing it up to code. Proper venting is a big issue especially when installing a new appliance. We are fully trained to examine your venting requirements and install the proper system to allow the safest solution.
"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."
Liam J on December 2018
Black Moose Chimney and Stove. We are New Hampshire’s best choice for professional chimney service and inspection. You can depend on over 10 years experience in the chimney, masonry and fireplace / stove business. We are fully insured and licensed and our uniformed technicians will arrive in professionally marked vehicles. We are a full service chimney and fireplace company that is Chimney Safety Institute of America (CSIA) Certified and members of the National Chimney Sweep Guild (NCSG Members) and members of the NEACHP (Northeast Association of Chimney & Hearth Professionals). Our loyal customers count on us for Real Estate Chimney Inspections, Historic Renovations, Fixing Leaky Chimneys, Masonry Chimney Repairs and New Fireplaces, Wood and Pellet Insert & Stove Sales and Installation. You can trust the licensed and insured technicians at Black Moose Chimney and Stove to install new fireplaces, stoves and inserts for the most efficient heating value. Rest easy that your chimney system and venting is working properly. Safety is a primary concern when it comes to Annual Chimney Inspection and Cleaning. Lack of proper maintenance can result in chimney fires. Chimney inspections are required for many real estate transactions and we can offer a Level 1 or Level 2 Inspection that will identify any potential deficiencies and allow you to repair your chimney, stove or fireplace bringing it up to code. Proper venting is a big issue especially when installing a new appliance. We are fully trained to examine your venting requirements and install the proper system to allow the safest solution.
"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."
Liam J on December 2018
