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"Great guy easy to talk to. help me with some plumbing advice, pointed out areas that needed some attention and took his time inspecting my plumbing work."

"Excellent, was able to work independently without owner presence. Did a great job and was communicative by text and video."

"Stephenson was conscientious in resolving our problem regarding a manufacturer’s defective kitchen faucet. He returned 4 times over a month to reinstall replacement parts as soon as we received them. He was knowledgeable, friendly, & efficient throughout the job. You can count on Stephenson to be there when you need him."

"They were sloppy and messy. Then they left my main water valve leaking."

"The amount of times this company has no call, no showed for a problem with a unit they just installed is uncanny. Not to mention I was grossly overcharged for a service they aren’t even providing. Zero class. Zero accountability. Zero stars."

"We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them."

"The company was excellent from start to finish. I called in the middle of the terrible cold snap just after New Years 2018, after being up all night calling several supposedly 24/7 emergency plumbers, none of whom responded at all or else were able to come. In the morning I called Service Stars. The receptionist was very friendly and caring, and seemed apologetic that she couldn't send someone until after 12 noon. With a snowstorm due the next day, I was grateful they could come that day at all! She called me a couple of hours later to say that the technician could actually come about 2 hours earlier if that was okay, and I was very happy to say yes. He arrived promptly and invited me to stay with him as he investigated the problems, explaining everything he was seeing and inferring as he went along. He fairly quickly determined that the leak was unrelated, from an upstairs bathroom sink drain, and got that under control. After some poking around, he also determined that the problem with our downstairs heating unit was just a loose connection where the thermostat plugged in on the wall mount, and took care of that. The big problem was the upstairs heating system with in-attic, air handler, which had a freeze somewhere. Darryl carefully explained the possibilities and options for dealing with it, and how likely it was that the initial fix would work, or the damage might be more extensive, and what it would cost to repair in that case. I agreed to try using their machine for heating the plumbing lines. Before he left to arrange bringing it over, he suggested putting some electric heaters that I had upstairs and he left the attic stairs open to let the warm air circulate up to the attic. When he returned to set up the equipment, he was happy to let me know, and I was delighted to learn, the the system had already unfrozen just from the warmer air circulating up through the open attic stairway, so we were all set, nothing more needed to be done! The total cost was just the $69 service call/diagnostic fee, even though he spent at least an hour between the two visits going from basement to first floor to second floor to attic, examining all the components, explaining to me what was going on, and providing some suggestions to avoid problems in the future. From start to finish both the technician and the office staff were polite, helpful, friendly, caring, and excellent communicators. I could not recommend Service Stars more highly!"