Elaine's Cleaning Service
Elaine's Cleaning Service
We are a team of professional house cleaners in the Pittsburgh area with decades of experience. We are fully insured, and specialize in all forms of Housecleaning: Deep Housecleaning, Deep Carpet Cleaning and Stain Removal, Appliance Cleaning, Basic Housecleaning/Maintenance, Move-In/Move-Out Cleaning, Post-Construction Cleaning, Pre-Sale Cleaning, Spring Cleaning, Power Washing, Garages, etc. We can handle any size place; apartments and small to large houses up to commercial properties. Cleaning can be customized to your liking. Please call us today to schedule a free appointment to quote!
"We hired them to do a whole house deep cleaning. 3 workers arrived, and the job took approximately 5 hours. The actual cleaning work was done well and it made a big improvement to our house. However, after they left, I noticed some major issues. A large number of our items were missing. I assumed some things had to be moved so they could be cleaned around, but I could not find them anywhere. Finally, I had to open up two of the three trash bags they filled up while cleaning. In these two bags, I found almost everything I was looking for. This was not a case of small items being vacuumed up, of us trying to hold on to items of questionable status, or of a group of items initially put aside mistakenly ending up in a trash bag instead of where they belong. No, items that were obviously not garbage from almost every room in our house were thrown in the trash. Examples of such items include: a doll, toy jewelry, markers, crayons, pencils, children's art projects and photos, bottles of soap and shampoo, clothing, a street hockey ball, a cat scratch box, the dust jacket of a book, and a door hanger. I spent about 2 hours going through trash trying to sort out items that were not trash, cleaning the ones I could save, and throwing out what was ruined. Almost everything paper or fabric was ruined. I made a phone call to discuss this issue and got a bland apology. I tried to follow up with the full list I made of items that were thrown away, along with pictures, and have been ignored. This is an enormous and shocking mistake. It happened throughout the cleaning process, it was not one screw-up. It took a lot of time doing gross stuff to try and fix and some things couldn't be saved. This is such a serious breach of trust that I cannot do business with this company again because I cannot trust that my home and belongings will be safe after they are done."
Michelle D on May 2018
We are a team of professional house cleaners in the Pittsburgh area with decades of experience. We are fully insured, and specialize in all forms of Housecleaning: Deep Housecleaning, Deep Carpet Cleaning and Stain Removal, Appliance Cleaning, Basic Housecleaning/Maintenance, Move-In/Move-Out Cleaning, Post-Construction Cleaning, Pre-Sale Cleaning, Spring Cleaning, Power Washing, Garages, etc. We can handle any size place; apartments and small to large houses up to commercial properties. Cleaning can be customized to your liking. Please call us today to schedule a free appointment to quote!
"We hired them to do a whole house deep cleaning. 3 workers arrived, and the job took approximately 5 hours. The actual cleaning work was done well and it made a big improvement to our house. However, after they left, I noticed some major issues. A large number of our items were missing. I assumed some things had to be moved so they could be cleaned around, but I could not find them anywhere. Finally, I had to open up two of the three trash bags they filled up while cleaning. In these two bags, I found almost everything I was looking for. This was not a case of small items being vacuumed up, of us trying to hold on to items of questionable status, or of a group of items initially put aside mistakenly ending up in a trash bag instead of where they belong. No, items that were obviously not garbage from almost every room in our house were thrown in the trash. Examples of such items include: a doll, toy jewelry, markers, crayons, pencils, children's art projects and photos, bottles of soap and shampoo, clothing, a street hockey ball, a cat scratch box, the dust jacket of a book, and a door hanger. I spent about 2 hours going through trash trying to sort out items that were not trash, cleaning the ones I could save, and throwing out what was ruined. Almost everything paper or fabric was ruined. I made a phone call to discuss this issue and got a bland apology. I tried to follow up with the full list I made of items that were thrown away, along with pictures, and have been ignored. This is an enormous and shocking mistake. It happened throughout the cleaning process, it was not one screw-up. It took a lot of time doing gross stuff to try and fix and some things couldn't be saved. This is such a serious breach of trust that I cannot do business with this company again because I cannot trust that my home and belongings will be safe after they are done."
Michelle D on May 2018
