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"Critical: Value I have used Bruni and Campisi in the past and found them fairly reliable. This week, the temperature in my house was much lower than the rooms thermostats were set qt. I called the company, who offered to send a technician who was in my neighborhood to check my water heater. I was told that the visit would cost $89. I expected thatvthe technician, in a visual inspection, would, at least, check if the heater at least was on and set for the right temperature. Then, the technician would present me with a quote for the necessary repair. If I wanted to contract the service, the $89 charge would not apply. When the technician arrived and saw the water heater, in less than one minute, without checking anything, he told me that he needed to run a diagnostic that would cost me $420 plus taxes, not the $89 I believed would cost to give me a quote for the service. The house was very cold, and I had no other choice but to agree to pay for the diagnostic. I observed the technician for several minutes. He requested the equipment manual and started to read it. It was absolutely clear to me that he had zero familiarity with the equipment. After almost two hours, he said that the problem was that the dial to adjust the temperature of the water heater was set for 140 degrees, and it should be at 180 degrees, because of the cold weather. He reported that he had just adjusted the temperature dial, and all should be OK now. Therefore, the problem was just the temperature set, something that should probably be very first thing he should have checked when he arrived at my house. In the end, with taxes, I was billed $455 and change for a clueless technician to turn a temperature dial. Literally, a two-seconds job. It took him nearly two hours and a lot of manual reading to realize that this was all he needed to do. I am really disappointed with Bruni and mpisi for sending me a technician unfamiliar with the equipment he was servicing and charging me almost five hundred dollars for, literally, a two-second job. I was charged an outrageous fee, solely because the Bruni and Campisi’s technician failed to check the temperature set in the dial of the water heater when he arrived. This dial with the water temperature information is completely visible, and the technician should have checked first thing and just charged me the $89 visit. By the way, the 140 degrees temp was set by a Bruni and Campis technician who had recently done the equipment maintenance to prepare it for the winter. Service: Repair water heater"