
Serving Sunbury, OH and surrounding areas
Approved
In business since 1992
Free estimates
Warranties offered
"I asked to have the bricks leveled and tightened in specific patio areas, some major tree work, and a spring cleanup. As a follow-on, I planned to use them for routine cleanup and misc. work this summer. They told me it would be 2 weeks for the tree work and 3-4 for the landscaping. To our surprise and without notice they showed up the following work day. That really wasn't a problem but it would have been nice to have some notice to prepare for them. The patio brick work done was excellent however on their own they decided to put vertical/raised brick edges on the areas on which they worked causing the rest of the patio edges that were not raised to be done to look the same way. Also, additional landscaping was required at my expense to raise grassy areas adjacent to the raised brick edges to compensate for the higher vertical brickwork. The original contract sent to me to sign included the removal of several shrubs as an option. I clearly crossed out and removed this from the contract when I returned the contract to them because I wanted to wait and do that work myself over the next 24 months. However, on the first day they removed the shrubs anyway and installed new ones. During the project, I asked for additional brick work to be done. The brick work they do is that good- it made some other areas look bad so I had them do those as well and asked them to add some gray oval river stone (house and garage are gray) to some edge areas. However, they laid down brown, various colors and sized river rock and put it in an area where I didn't want it. They replaced and fixed that without issue. When the bill came they charged me for the labor to make the patio edges consistent all around and the labor and shrub costs for installing the new shrubs I didn't want. I complained. After some hankering they adjusted the bill for the extra labor. Bottom line, Terra does excellent work but you have to be very careful to over-communicate what you want done with them. They blew it with me when they charged me for labor for work they created by not following their own contract, and then made me argue and negotiate with them about it with them to get the bill corrected. I didn't appreciate that part. It should have been right the first time."





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