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"They did an excellent job, very professional, they job was on time and on budget."

"Don’t Do It! This has been the Worst experience I’ve ever had! The Spld North side Assist Manager informed me tonight after I told her I was reporting them to the Consumers Act “she didn’t care, she ready had one on her desk she was working on.” That’s A Quote! The Store Manager was standing beside her behaving in the same manner. After I had spent 24 hour, 9 different people ( including Store dept managers, Warehouse, and Corporate) hours of hold time and automated nonsense. I had walked in the store with a email from corporate that could have worked the whole thing out. They however Were So Disrespectful and Rude I told them to come get it all. I had ordered a stove, fridge, dishwasher. -Fridge had No handles, a dent, and scratches. Handles are no where to be found. Even though I bought it in Spfld it was shipped from Lebanon. Which means Spfld will not stand behind their sale at all, and you have to deal with a totally different store, warehouse, delivery. Ordered it Friday, delivery Monday Morning, Tuesday night Still no news or answers. - STOVE I was sold (and the reason I bought from them) a double oven stove for 775.00. Now I argued with the sales rep and told him it was more expensive but he assured me No it was on clearance with 20% off and I was getting a heck of a deal. When they delivered it was one door, totally wrong stove. NO one has been willing to make this right. First call- Dept Manager “ that’s a 1200 stove I don’t know what you want me to do about it” Second - Store Manager you would have to have the warehouse deal with it, they can do refunds and make it right. Third - Warehouse- it’s the stores problem we can’t order products. Fourth- 1st Corporate Customer Service “you need to calm down and be patient, this was remedied when my male husband got on… his tune changed. He made a replacement order. But it was the Same Stove they had already delivered! The wrong one Again! Fifth- Corporate Costumer support Supervisor Now she called the store. She emailed me the numbers that made it all come out even. All that had to be done was the Store decide to be helpful. (Many other calls were made to Lebanon because again fridge is a completely different store) When we walked in the Manager cut me off while talking and told me he didn’t want to hear it, he would get the Assist Manager I had talked to earlier. I informed him that didn’t matter I had a email from Corporate. He was rude and continued to tell me he wasn’t interested. Even the desk girls acknowledged he was rude. They continue to the office where they pull everyone back and have a pow wow. Then they came back, she came up to the counter sporting a RBF and massive attitude. I pulled myself together and asked if they could just be nice and try to help. She informed me they had been nice. I had said I was finished with Lowe’s so…. At that point I told them to pick up their appliances asap, I would be reporting them. She said “go ahead I already have one on my desk I’m working on. I replied you Deserve It I’m sure. Do Not Shop At Lowe’s!!! But Stay Away From N Springfield Lowe’s!!!!! Absolutely the Rudest Store, they Do not Stand by their word, Their Service is A Circus!!?"