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"We used to love this service and gave them glowing reviews on Google in the past, but something has changed. Their customer service sucks, they don't apologize, don't call back etc. We had a hot water heater installed 2 years ago. It is still under warranty. Yesterday, 11/9/25, it broke and started leaking badly - still under a warranty from them. A.J. Perri advertises as they are 24/7 company, but they would not come yesterday and would promise us that first thing this morning, at 8 am, they would be knocking on the door. They never came, never called and never apologized. In fact, they have an attitude for misleading us and at 10 am mo one is here. The technician (do they only have 1 technician?) Is over 1 5 h away at another job. Customer service sucks with them really badly and now I feel as because we called them and voiced our dissatisfaction, no one will reach out to us or help us, while we are covered by their warranty. We had to pay for another service last night to pump"

"The old fence was removed; the ground regraded in several spots; the new rail post & rail fence installed including two gates. All the old fencing materials were taken away and a through cleanup performed. This all as per their price and performance quote."

"Sean and his crew renovated my condo after a flood damage in early January. This is our first remodel project and prior to working with a contractor, we've heard pretty negative stories about GCs in general. And to our surprise, Sean was the exact opposite of what we've heard. Communication - I would rate myself as a very responsive person and because the remodel happened after a flood damage, I was quite in an urgent situation and was eager to get the project finished. Sean communicated with us in a very timely manner and on many occasions, live - as they perform a specific task within the unit. He responds to my texts throughout the night on matters and feedbacks I provided (re: inspection at end of day on a daily basis). Project timeline - we finished the entire project (lighting, kitchen, drywall repair, painting, floor installation, room re-arrangement, door/trim, baseboards, everything but tiles in the bathroom) within 5 weeks (which was my target). While there are glitches during the project, Sean was very honest and frank about the project and always communicated about the progress and delays if any. He arranged the day-to-day work appropriately so it uses the best of his crews' time and meet our deadline at the same time. Quality of Work - i can't complain about the integrity that goes to the work. Sean will be sure to modify and change anything that I expect, and if he doesn't, he would make sure he explains it so I can accept the reasons behind them. That's very important to me as a client. Even after the project ended, when we saw the need for minor fixes after we moved back in, Sean stopped by on several occasions to fix those things. Pricing - Sean's quote was very reasonable and he provided an extremely detailed breakdown of the costs (materials and labor). We know what we are getting, and it was this level of transparency that ultimately led us to hire him for the job. During the project, he provided receipts and if there are any incremental costs not foreseen before, he'd communicate that prior to purchasing. In the end, we spent maybe just a little over $1k more than the quote (which is VERY GOOD) compared to many stories I've heard. He even assisted in providing information to my insurance company for the claim, and was very happy to do it. Overall, I think he's professional and certainly added an extremely positive reputation to his industry. I would certainly work with him again in the future and have already recommended him to several neighbors."