Triad Electric Solutions
321 New Street
Triad Electric Solutions
321 New Street
Customers say: Quality work
11 local quotes requested
5 years of experience
Here at Triad Electric Solutions, we pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all of our projects no matter how big or small. We are experts in our trade and will always keep you educated on the particular task or project. We look forward to earning your business! We offer free estimates for your commercial or residential needs, and you can rest assured your project will be a success as we guarantee all of our work.
"Was originally scheduled to come out to give an estimate scheduled through the Angi app. They did not show up for the estimate appointment. When I called they blamed the app and that they don?t schedule appointments for estimates using the Angi app. They gave me an estimate over the phone. I didn?t provide them enough detail about what I was needing to have done. (my mistake). I scheduled an appointment to come out. They missed the appointment the first day. They then offered to come out first thing the next day which was nice. The technician struggled with the work, possibly because they didn?t have enough information upfront. The technician dropped the light fixture and damaged my dining room table. Probably because he was not well armed with the information he needed about the task at hand. Not really his fault. The light fixture did not appear to be well anchored to the ceiling when the job was completed. Tech assured me it was, but since I was helping to hang it,I could see that it was not. At this point, the tech seemed worn out. When I called and asked to send someone else out to secure it better, they spoke to the tech who installed the fixture and he assured them it was fine. So that conversation was closed. They did offer to fix my table that was damaged. However they really wanted to know immediately about how they could resolve it. After telling them that I needed to find out the cost of repair and needed some time to investigate. They also told me at that time that the original estimate they gave me was too low based on the work they actually had to do. They did honor the original quote but basically wanted the table damage resolved that instant, before the technician left. I paid them and sent them on their way and told them I would have to get back to them on the cost of the table repair. Perhaps if when the tech saw the scope of the original estimate didn?t match what I actually needed done and we had talked about it then, we might have had the opportunity to adjust to get more people involved. That might have eliminated dropping the light on my table and facilitated a more positive experience. Or they could have come out to do the original estimate as scheduled through the Angi app or fixed that disconnect with Angi that they were apparently aware of. I?ll need to hire someone else to come out and reattach the light more securely. I?ll pay to have my table fixed myself simply because I don?t want to deal with these folks. Just seems like bad luck with me. They seem nice and they tried but the end result was not a positive experience."
Doug M on June 2023
Here at Triad Electric Solutions, we pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all of our projects no matter how big or small. We are experts in our trade and will always keep you educated on the particular task or project. We look forward to earning your business! We offer free estimates for your commercial or residential needs, and you can rest assured your project will be a success as we guarantee all of our work.
"Was originally scheduled to come out to give an estimate scheduled through the Angi app. They did not show up for the estimate appointment. When I called they blamed the app and that they don?t schedule appointments for estimates using the Angi app. They gave me an estimate over the phone. I didn?t provide them enough detail about what I was needing to have done. (my mistake). I scheduled an appointment to come out. They missed the appointment the first day. They then offered to come out first thing the next day which was nice. The technician struggled with the work, possibly because they didn?t have enough information upfront. The technician dropped the light fixture and damaged my dining room table. Probably because he was not well armed with the information he needed about the task at hand. Not really his fault. The light fixture did not appear to be well anchored to the ceiling when the job was completed. Tech assured me it was, but since I was helping to hang it,I could see that it was not. At this point, the tech seemed worn out. When I called and asked to send someone else out to secure it better, they spoke to the tech who installed the fixture and he assured them it was fine. So that conversation was closed. They did offer to fix my table that was damaged. However they really wanted to know immediately about how they could resolve it. After telling them that I needed to find out the cost of repair and needed some time to investigate. They also told me at that time that the original estimate they gave me was too low based on the work they actually had to do. They did honor the original quote but basically wanted the table damage resolved that instant, before the technician left. I paid them and sent them on their way and told them I would have to get back to them on the cost of the table repair. Perhaps if when the tech saw the scope of the original estimate didn?t match what I actually needed done and we had talked about it then, we might have had the opportunity to adjust to get more people involved. That might have eliminated dropping the light on my table and facilitated a more positive experience. Or they could have come out to do the original estimate as scheduled through the Angi app or fixed that disconnect with Angi that they were apparently aware of. I?ll need to hire someone else to come out and reattach the light more securely. I?ll pay to have my table fixed myself simply because I don?t want to deal with these folks. Just seems like bad luck with me. They seem nice and they tried but the end result was not a positive experience."
Doug M on June 2023
