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"I was very pleased with their service. My washing machine had broken and was very expensive to repair. In purchasing my new machine through M and L, the service fee from the first visit was deducted, and the price of the machine completely reasonable. They took away my old machine, brought the new machine, hooked everything up, and showed me the differences between my old machine and my new machine. I was very pleased with their service and their promptness. Both of the gentleman who came to my house or a professional, polite, and friendly. I highly recommend this this company."

"Very professional and excellent service with very fair cost. Worked on my Amana refrigerator that stopped working. Arafat diagnosed the problem quickly and fixed it at the spot. Very happy with the service and highly recommended."

"Brandon was amazing , professional , polite and knowledgeable. He communicated with us very well. He really worked hard to figure out our issue with our oven. He is one of those gems in life! Highly recommend him. I will recommend Family Touch Diagnostics. You will not be disappointed with Brandon! "

"I highly recommend Danny for any dryer and washer servicing needs. His work was outstanding—he was thorough, efficient, and professional. He took the time to inspect both appliances carefully, cleaning and addressing all necessary parts, ensuring they were functioning at their best. I’m very impressed with his expertise and the quality of his service. My dryer and washer are working like new again!"

"Amazing! Joe and the team finished our kitchen in record time and everything looks spectacular. We couldn’t be happier."

"I am very pleased with my remodel. Dave was professional and his crew were on time, worked every day and took care of my house like it was their own!"

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."

"I gave a deposit to start a job. A contract was never signed and work was never started. I decided to go in a different direction, Provider initially offered only a $250 refund, I deemed that unacceptable. Provider now has not responded to any attempted communication since approximately May 7."

"Lou is a true craftsman...honest, knowledgeable, highly experienced and very well organized. He was patient and helpful during the design phase, when I asked so many questions and kept revising the plan. It took a few months for the cabinet order to arrive. Lou was very diligent about providing a target date and keeping me informed. On the delivery day, he came at 8AM and placed leveling blocks on the walls. The cabinets arrived and, by 10AM, Lou had already unpacked and installed the first row of wall cabinets. He works alone quietly and he is very neat and methodical. There was no music blasting, no cursing...he came in through the garage and never walked beyond my kitchen. He screens his phone calls so that he is not interrupted while he works. He is very responsive but, when he is working, he remains focused solely on that project without distraction. Lou brought in an electrician and fabricator who also did a very good job. Lou has a positive attitude. He clearly enjoys his work and he is determined to do a professional job. I am very happy with my new kitchen and I plan to hire Lou again to renovate my bathroom."

"Professional, Affordable, Excellent Work! We love our new kitchen and bathroom! From the beginning Mohammad Sayed stood out from the other contractors because he was professional, affordable and knowledgeable…even giving us sound advice before we hired him. His team did excellent work and were incredibly responsive, keeping us informed every step of the way. Mohammad always addressed our concerns promptly. He allowed us to lead the process by choosing what we wanted and how we wanted it. Mohammad and his team were professional, reliable, and made the entire process smooth and stress-free.
The communication was excellent, and we appreciated how Mohammad listened to our needs and incorporated them into the design. We wholeheartedly recommend this contractor."