Serving Walland, TN and surrounding areas
Approved
In business since 2004
Free estimates
Credit card accepted
"I hired Quality Lawn Care late last year to remove the remnants of a root system, grade and level out my lawn away from the house, and reseed. Everyone was friendly enough when outperforming the work, but the yard did not look level. When I asked about it, they said it would settle and level out and if there were any issues to give them a call. After everything started to grow in and I cut the grass I found several areas where roots were exposed in addition to an overall unlevel lawn - let alone the grading being non-existent. I took it as the downside of having a large tree removed and reached back out to them to get a quote on having everything gone over again in addition to other work - fully expecting to pay for the service. They were quick to respond and come out to get a quote. Larry was very friendly and got everything down for additional work while stating the original work would be covered and done free of charge. That was a great relief to hear ... except that was the last I heard. I have called the numbers I had previously several times across three weeks and left messages with no response. I left 1 star for work quality and value since they performed some work. I left a half star for customer service since they were friendly when dealing with them, but there was ZERO follow-up and have now been ghosted. Shameful way to reconcile an issue by offering to guarantee work and then disappear. -UPDATE: I was contacted by Quality Lawn Care to schedule the work as the rain continuously delayed schedules and they had to wait on the dirt to finish the landscaping. After a few weeks, we were able to get someone out and they completed the grading with fill dirt. I will have to rake the spots in the lawn that were filled as it contains a lot of rocks and asphalt chunks that I do not want to hit with my mower. I watered everything multiple times a day per their instruction, but grass is not growing in the spots that were fixed - likely due to the dirt condition. That said, I have revised my ratings accordingly."





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