
Serving Washougal, WA and surrounding areas
Approved
In business since 2006
Free estimates
Warranties offered
"I learned about Raindrop Roofing NW when my neighbor across the street recommended them to us. He is a retired contractor, so I trust him. He shared with us that these guys were good, professional and they are local. He also urged us to get at least 3 or 4 bids before hiring them, because it’s always good to have a base for comparison. The sales rep that came over, Lee, is a pleasant guy. He took a look at the attic, measured the important things and got back to me with a quote within a few days. He also followed up a week later to see if I had made a decision, but I didn't feel any pressure in him inquiring. All in all Raindrop Roofing NW seemed to be the best quote, as they were also taking care of a few new skylights we wanted to install. Between the time we paid our deposit and the time they started the job, we had an electrician perform some electrical work in the attic and he noticed that the central section of the roof was missing trusses, hence there was a little bit of sagging. It was almost as if the previous owners had started some work in the attic and never completed it. We reported the issue and asked that the missing trusses would be installed prior to the beginning of the job. Despite an initial lack of communication on this aspect, which caused a couple of days of delay, the crew on their first day installed all the missing trusses and then started to work on the roof. These guys are hard working and professional - and I might add fast, when rain allows. They removed the old layer of roof, replaced a few rotten sheets and started installing the new charcoal compositional shingles with a vent ridge system. Due to inclement weather, they couldn't complete their job in a week, but I have no doubt that these guys can stay on schedule weather permitting. When the work was completed, a friend who is understands structural engineering took a look at the attic and commented that, despite the new trusses, the roof still needed support in the central section. I communicated this to Kenny Courtney, the Vice-President of the company. A few words about Kenny: if there are golden professional and behavioral standards for any company representative, Kenny Courtney embodies all of them. He took his time to drive in person to our home, take a look at the attic and offer us a free consultation from one of his business associates who specializes in structural improvements. His words were: “if my guy thinks that more needs to be done to make this safe, we will take care of it and it will be on us”. He gained all of my trust and respect for offering that. The contractor specializing in structural work showed up at our door a few days later and upon inspecting the roof, he also agreed that, in order for the roof to be structurally sound in the middle of a heavy snow storm, a 14 feet beam needed to added in the middle section. Kenny took the recommendation from his associate and reached out to me to schedule his crew to come over and install the beam at no additional cost to us. He also managed to have the beam dropped down from the roof, without having to go through the house. I came home and it was all done. This is what I call going above and beyond for your customers and, being a business owner myself, I know that this is the only real competitive advantage you have in any industry, other than hard work and integrity. I feel this company, and Kenny in particular, have showed to possess all these three qualities. I would hire them again and I would recommend them highly to anyone who wants a beautiful, solid roof over their heads."





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