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"Jason did an excellent job"

"Five Star Bath Solutions doesn't deserve even 1 star. Five Star Bath Solutions contacted me after I listed on Angi's List I wanted to remodel a bathroom. The employees are personable and pictures of completed showers look nice. I was tempted to use them because they could schedule the job within 3 to 6 weeks and told me it would take 2 to 3 days. I explained what I wanted to the salesman. She had Bo, her project mgr come to the house to ck the job before scheduling. The salesman told me Five Star used high quality materials. Bo told me they would move the vent, complete the drywall, set the new toilet supplied by me, fix a hole in the floor that opened to the basement and do flooring. While Bo stayed in the bathroom looking it over - the salesman and I sat at a table while she went over the prices. I am ashamed to admit I agreed to $13,316. I paid a $6,000 deposit. I didn't realize Bo made some changes to my plan. The Five Star installer showed up by himself. I asked if he would fix the hole in the floor first as it was dangerous. He replied: I don't do that. I asked if he would repair a few drywall holes when he put up the new drywall. He replied: I don't put up or patch drywall. I asked where the vent would be moved. He replied: I don't move the vent. Perplexed, I called Kristen the office mgr. I told her the installer was not prepared to do the items Bo said he would do. Also, I told her the materials looked cheap. Kristen told me I couldn't tell if the materials were cheap just by looking at them. She said they only installed showers and I must have misunderstood. I told her I would pay $1,000 for the small amount of demolition that had been done and to stop the job. I asked for my deposit back. She said she would get back to me. Later the owner of Five Star Bath Solutions called me. He said there was a misunderstanding. He wanted to keep $3,000 for materials ordered to stop the job. In retrospect I should have taken the loss and learned a lesson. He offered to deduct $3,816 from the shower price if I let the installer put the shower in. I caved and let them continue the job. The installer asked me where I wanted the seat installed. Bo had changed the shower to a smaller size. No one would have been able to stand comfortably if the seat had been installed. The shower cost me $9,500. The workmanship is poor. You can see where seams are poorly joined and caulk showing in spaces rather than finely and evenly seamed. The materials do look cheap especially a piece of trim they put up where there is a seam on the shower wall. When I interviewed a contractor to finish the bathroom. He asked if I wanted the shower replaced. I told him what happened and that I couldn't afford to replace it now but maybe next year. He said it was unfortunate I paid so much because one wall is bowed and the shower wall material didn't look like it could take a lot of use. I won't depend on Angi's List for referrels in the future."

"Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him."

"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."